Regional Desktop Support Analyst

Babcock Mission Critical Services España SA.; West Devon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading defense technology firm is seeking a Regional Desktop Support Analyst in Devonport, Plymouth. This full-time role involves providing second-line technical support, maintaining desktop environments, and ensuring effective IT operations. Candidates should have experience in a Service Delivery environment, strong troubleshooting skills in Windows 10, and the ability to support mobile devices. The position offers a competitive salary, benefits, and a dynamic working environment.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Holiday Trading

‘Be Kind Day’ for volunteering

Qualifications

• Experience working in a Service Delivery environment (ITIL processes).
• Proven ability to meet Service Level Agreements.
• Skilled in providing 2nd Line desktop support in a Windows 10 environment.

Responsibilities

• Deliver second‑line technical support to agreed Service Levels.
• Maintain and configure desktop environments across multiple sites.
• Resolve hardware and software issues for PCs, laptops, printers, and mobile devices.
• Support videoconferencing and LAN connectivity.

Skills

2nd Line desktop support

Windows 10

Hardware and software troubleshooting

Service Delivery environment (ITIL)

Configuration of mobile devices

Job description

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Regional Desktop Support Analyst

Location:
Devonport, Plymouth, GB, PL1 4SG

Onsite or Hybrid: OnSite

Job Title: Regional Desktop Support Analyst

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF70151

Keep the nation connected – join us as a Desktop Support Analyst and make technology work for those who protect us.

About Us

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Desktop Support Analyst at Devonport, near Plymouth, Devon.

The role

As a Desktop Support Analyst, you’ll be at the heart of our IT operations, ensuring our teams have the tools they need to deliver critical missions. This is a role where your expertise directly supports national security and defence and where your career can grow in a dynamic, forward‑thinking environment.

Day‑to‑day, you’ll provide second‑line technical support across multiple sites, maintaining and improving desktop environments that keep our people connected and effective.

• Deliver second‑line technical support to agreed Service Levels
• Maintain and configure desktop environments across multiple sites
• Resolve hardware and software issues for PCs, laptops, printers, and mobile devices
• Support videoconferencing and LAN connectivity
• Collaborate with internal teams and stakeholders to ensure seamless IT operations

This role is full time, 37.5 hours per week and provides hybrid working arrangements with 4 days onsite and 1 day working from home.

Essential experience of the Regional Desktop Support Analyst

• Experience working in a Service Delivery environment (ITIL processes)
• Proven ability to meet Service Level Agreements
• Skilled in providing 2nd Line desktop support in a Windows 10 environment
• Ability to configure and support business‑use mobile devices
• Troubleshooting across PCs, laptops, printers, LAN, and videoconferencing systems

Qualifications for the Regional Desktop Support Analyst

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme and shopping savings portal
• Payment of Professional Fees
• Reservists receive 10 days’ special paid leave
• Holiday Trading – buy or sell up to one week of annual leave
• ‘Be Kind Day’ – one paid day a year for volunteering
• Flexible working options
• A dynamic working environment

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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