Regional Desktop Support Analyst

Babcock International; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defense contractor in the UK is seeking a Regional Desktop Support Analyst based at RAF Brize Norton. The role involves delivering second-line technical support, maintaining desktop environments, and directly contributing to national security operations. Qualified candidates should have experience in IT service delivery, particularly in a Windows 10 environment. A competitive salary and generous benefits, including a matched pension scheme and flexible working options, are offered.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP and health consultations

Employee share scheme

Payment of Professional Fees

Be Kind Day for volunteering

Flexible working options

Dynamic working environment

Qualifications

• Experience working in a Service Delivery environment (ITIL processes).
• Proven ability to meet Service Level Agreements.
• Skilled in providing 2nd Line desktop support in a Windows 10 environment.

Responsibilities

• Deliver second-line technical support to agreed Service Levels.
• Maintain and configure desktop environments across multiple sites.
• Resolve hardware and software issues for PCs, laptops, printers and mobile devices.
• Support videoconferencing and LAN connectivity.
• Collaborate with internal teams and stakeholders to ensure seamless IT operations.

Skills

Service Delivery environment (ITIL processes)

2nd Line desktop support in Windows 10

Configuring and supporting business-use mobile devices

Troubleshooting across PCs, laptops, and printers

Videoconferencing and LAN connectivity support

Tools

Active Directory

Remote Access Software

SCCM

Help Desk Software

Job description

Job Title: Regional Desktop Support Analyst

Location: Carterton Oxfordshire

Compensation: Competitive Salary Benefits

Role Type: Full time / Permanent

Role ID: SF70151

Keep the nation connected join us as a Desktop Support Analyst and make technology work for those who protect us.

About Us

At Babcock were working to create a safe and secure world together. If you join us you can play your part as a Desktop Support Analyst at RAF Brize Norton near Carterton Oxfordshire.

The role

As a Desktop Support Analyst youll be at the heart of our IT operations ensuring our teams have the tools they need to deliver critical missions. This is a role where your expertise directly supports national security and defence and where your career can grow in a dynamic forward-thinking environment.

Day-to-day youll provide second-line technical support across multiple sites maintaining and improving desktop environments that keep our people connected and effective.

• Deliver second-line technical support to agreed Service Levels
• Maintain and configure desktop environments across multiple sites
• Resolve hardware and software issues for PCs laptops printers and mobile devices
• Support videoconferencing and LAN connectivity
• Collaborate with internal teams and stakeholders to ensure seamless IT operations

This role is full time 37.5 hours per week and is based on site at RAF Brize Norton with travel to other sites.

Essential experience of the Regional Desktop Support Analyst

• Experience working in a Service Delivery environment (ITIL processes)
• Proven ability to meet Service Level Agreements
• Skilled in providing 2nd Line desktop support in a Windows 10 environment
• Ability to configure and support business-use mobile devices
• Troubleshooting across PCs laptops printers LAN and videoconferencing systems

Qualifications for the Regional Desktop Support Analyst

We value difference and dont have a fixed idea when it comes to background or education provided you can show the required level of experience and / or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth nationality current or former citizenship and any residency you hold or have held. Further details are available at United Kingdom Security Vetting : clearance levels - ().

What we offer

• Generous holiday allowance
• Matched contribution pension scheme with life assurance
• Access to a Digital GP annual health check and nutritional consultations through Aviva DigiCare
• Employee share scheme and shopping savings portal
• Payment of Professional Fees
• Reservists receive 10 days special paid leave
• Holiday Trading buy or sell up to one week of annual leave
• Be Kind Day one paid day a year for volunteering
• Flexible working options
• A dynamic working environment

Babcock International

For over a century Babcock has helped to defend nations protect communities and build a better world. To continue we must adapt advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages please email with the subject header Reasonable adjustments requirement. Were committed to building an inclusive culture where everyones free to thrive. We are happy to talk about flexible working please ask about alternative patterns of work at interview.

Closing date: 11 / 12 / 2025

Required Experience: IC

Key Skills: Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type: Full Time

Experience: years

Vacancy: 1