Regional Customer Relationship Manager

Barchester Healthcare; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider in the UK is seeking a Regional Customer Relationship Manager to enhance occupancy in care homes by managing inquiries and engaging with the community. This role requires proven sales experience and the ability to analyze data. The ideal candidate will be self-motivated, with strong interpersonal skills, and will have access to a comprehensive rewards package including competitive salary and development opportunities.

Benefits

Attritive salary with a commission structure

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM application.
• Full UK driving license and confident user of Microsoft Office.

Responsibilities

• Manage enquiries to achieve occupancy targets.
• Network within the community to generate enquiries.
• Engage with residents and provide informative tours.

Skills

Sales and marketing experience

Data analysis skills

Interpersonal skills

Microsoft Office proficiency

Self-motivation

Tools

Salesforce

Microsoft Excel

Microsoft PowerPoint

Job description

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

NEED TO DO

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.