Regional Account Executive - 12 month FTC

Biffa Waste Services; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A waste management company in the United Kingdom is seeking a Regional Account Executive to handle customer management, provide sales support, and manage account queries. The ideal candidate should have over a year of experience in account management or customer service and be proficient in Microsoft Office. This position plays a crucial role in helping the business development efforts and supports regional objectives.

Qualifications

• 12+ months of experience in Account Management or Customer Service.
• Proficient with Microsoft Outlook, Word, and Excel.
• Effective written and verbal communication skills.

Responsibilities

• Use the CRM system to manage sales leads and customer details.
• Provide administrative and telesales support to the Business Development team.
• Manage new customer accounts with the New Business team.

Skills

Account Management

Customer Service

Communication Skills

Microsoft Office Proficiency

Organizational Skills

Tools

CRM System

Job description

A quick look at the role.

The Regional Account Executive is responsible for administrative tasks including the management of retention logs, handling queries, and responding to customer requests for management information from an account management perspective. You will also provide sales administration and telesales support to the Business Development Managers, contributing to new business development efforts.

Your core responsibilities

• Effectively use the CRM system to enter sales leads, customer contact details, and accurately record sales activities in line with the department's quality guidelines.
• Provide admin and telesales support for the Business Development team.
• Work with the 'New Business' team to manage new customer accounts and help achieve their targets.
• Support regional tender requirements.
• Keep abreast of changes in company policies and procedures to ensure correct advice is offered and procedures are followed.
• Manage and deliver customer Management Information Reports and support the Regional Commercial Manager with back-office requirements.
• Collaborate with operations teams to identify creative solutions to reduce customer queries.

Our essential requirements

• At least 12 months of experience in Account Management or Customer Service.
• Proficient with all Microsoft applications including Outlook, Word, and Excel.
• Effective communication skills, both written and verbal.
• Well-organized with high attention to detail and the ability to prioritize tasks.
• Warm, engaging, and capable of prioritizing effectively.

Biffa - Changing the way people think about waste.

At Biffa, we love working with waste. Whether turning it into sustainable power, finding new ways to recycle, or keeping it off the streets, we see every day as an opportunity to improve lives. Our 11,500+ employees across the UK trust us to provide rewarding, challenging, but never dull careers. We are the UK's No. 1 choice for business waste management.

Dedicated to diversity.

Inclusivity is at the heart of our culture. We believe diverse ideas, perspectives, and backgrounds foster a creative and effective work environment that benefits our communities and stakeholders. We champion diversity, equity, and inclusion at every level.