Refuge Team Leader

Moxie People; Pontypool; On-site; GBP 26,000 - 28,000; Full time

Job summary

A nonprofit organization in Wales is seeking a Refuge Team Leader to deliver high-quality, trauma-informed refuge services for women and children affected by domestic abuse and sexual violence. The role includes leading staff, supporting service users, and collaborating with partner agencies. Candidates should have experience in domestic abuse services, strong leadership skills, and a full UK driving license. This position offers a salary of £26,520 rising to £27,030 after probation, with a flexible schedule provided.

Qualifications

• Experience working within domestic abuse, VAWDASV or similar support services.
• Experience supervising or leading staff.
• Strong understanding of trauma-informed practice.
• Full UK driving licence, access to a vehicle and business insurance (essential).

Responsibilities

• Lead and line-manage refuge staff, volunteers and students.
• Support delivery of trauma-informed, person-centred services.
• Carry a small caseload of women and families.
• Oversee staff rotas, Health & Safety, housekeeping and occupancy.
• Maintain accurate records and contribute to audits and reports.
• Identify training needs and support team development.
• Promote service-user voice and participation.
• Work collaboratively with partner agencies and internal services.

Skills

Experience within domestic abuse services

Supervision or leadership experience

Strong understanding of trauma-informed practice

Excellent organisational skills

Excellent communication skills

Job description

Refuge Team Leader - Permanent

Torfaen (Workplace-based)

£26,520 rising to £27,030 after probation

35 hours per week, Monday-Friday (flexible shifts)

We are recruiting a Refuge Team Leader to support the delivery of high-quality, trauma-informed refuge services for women and children affected by domestic abuse and sexual violence.

This is a key leadership role, supporting the Refuge Support Service Coordinator to manage day-to-day operations, lead and support staff, and ensure services are safe, responsive and person-led.

Key Responsibilities

• Lead and line-manage refuge staff, volunteers and students
• Support delivery of trauma-informed, person-centred services
• Carry a small caseload of women and families
• Oversee staff rotas, Health & Safety, housekeeping and occupancy
• Maintain accurate records and contribute to audits and reports
• Identify training needs and support team development
• Promote service-user voice and participation
• Work collaboratively with partner agencies and internal services

About You

• Experience working within domestic abuse, VAWDASV or similar support services
• Experience supervising or leading staff
• Strong understanding of trauma-informed practice
• Excellent organisational and communication skills
• Full UK driving licence, access to a vehicle and business insurance (essential)

Working Pattern

35 hours per week, Monday-Friday

Shifts between #removed# (flexibility required)

Equality & Safeguarding

This post is open to female applicants only

(Exempt under Equality Act 2010, Schedule 9, Part 1)

Enhanced DBS check required

The organisation is committed to Equality, Diversity and Inclusion and encourages applications from BAME candidates and disabled applicants.