Referrals Administrator | University College London Hospitals NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in the UK is seeking an enthusiastic individual for the private patient referrals team. The successful candidate will coordinate patient enquiries, ensure high standards of service, and work closely with clinical and non-clinical teams. Strong customer service skills and attention to detail are essential. The position is fully onsite and offers opportunities for career development.

Qualifications

• Significant experience in providing excellent customer service to patients.
• High level of attention to detail and ability to work autonomously.
• Excellent IT skills, particularly Microsoft Office.

Responsibilities

• Facilitate and coordinate new patient enquiries to ULCH Private Healthcare.
• Ensure the highest standards of customer service.
• Act as a point of contact for the Private Healthcare Division.

Skills

Customer service experience

Attention to detail

Excellent IT skills

Communication skills

Organisational skills

Job description

Overview

We are seeking an enthusiastic and bright individual to join the private patient referrals team in a busy, friendly, multi-disciplinary environment, and to support us in the delivery of a quality service throughout our hospital. The postholder will report to the Referrals Team Leader and will be responsible for facilitating and coordinating new patient enquiries to ULCH Private Healthcare, while adhering to the highest standards of customer service. The postholder is expected to work fully onsite. The role is based at 7 Queen Square.

Responsibilities

• Facilitate and coordinate new patient enquiries to ULCH Private Healthcare.
• Adhere to the highest standards of customer service.
• Act as a point of contact for the Private Healthcare Division at UCLH, ensuring all enquiries are answered professionally and efficiently.
• Promote and market the private service to patients and consultants; act as a positive ambassador for the service.
• Ensure the patient journey is seamless by coordinating with clinical and non-clinical teams across the trust and liaising with external stakeholders.
• Maintain onsite presence and collaboration within a busy, multi-disciplinary environment.

Qualifications and Skills

• Significant experience in providing excellent customer service to patients with a professional, can-do attitude.
• High level of attention to detail and ability to work autonomously and proactively.
• Excellent IT skills, particularly Microsoft Office, with the ability to communicate professionally with a wide range of people.
• Working knowledge of healthcare data and terminology.
• Excellent communication and organisational skills with the ability to negotiate and liaise effectively within clinical and non-clinical teams across the trust.
• Commitment to ensuring a seamless patient journey and to representing the Private Healthcare Division positively.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. We aim to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal London Hospital for Integrated Medicine
• University College Hospital Grafton Way Building
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease, with world-class support services including critical care, imaging, nuclear medicine and pathology.

Additional information

This is an exciting opportunity to join a growing team within UCLH and have direct impact on patient care for Private Patients. The private healthcare service is continuously growing with career and development opportunities within the department. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH recognises the benefits of flexible working for staff. To discover more, visit: Flexible working. For more about what makes UCLH a great place to work, visit: Why Choose UCLH?

This advert closes on Wednesday 3 Sep 2025.