Reebok Sales Operations & Customer Service Executive

TRP RECRUITMENT; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading fashion brand is seeking a detail-oriented professional in London to manage orders and maintain customer data. The ideal candidate will have distributor experience and strong Excel skills, along with excellent communication and organisational abilities. This is an opportunity to support seamless operations and ensure customer satisfaction with an emphasis on accuracy and relationship building.

Qualifications

• 1-2 years of proven office experience with distributors.
• Proficient in Microsoft Office, especially Excel.
• Strong verbal and written communication skills.

Responsibilities

• Produce and manage orderbooks with accuracy.
• Enter and maintain customer data and orders.
• Collaborate with Sales and Logistics to resolve customer issues.
• Analyse orderbooks and communicate risks to teams.
• Review orders before shipping for accuracy.
• Build strong relationships with customers and support process improvements.
• Monitor key performance metrics and support special projects.

Skills

Distributor experience

Microsoft Excel proficiency

Organisational skills

Communication skills

Tools

Microsoft Office

STYLEman

Job description

Join a leading fashion brand! We're looking for a detail-oriented, organised professional with distributor experience and strong Excel skills to manage orders, maintain customer data, and support seamless operations. If you're passionate about customer service and operational excellence, we want to hear from you!

You MUST have Distributor experience.

Roles and Responsibilities:

• Produce and manage orderbooks, ensuring accuracy, alignment with customer requirements, and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS, while keeping your manager informed of any challenges.
• Collaborate with Sales, Logistics, and Operations to resolve customer issues, address product concerns, and ensure smooth end-to-end order processing.
• Analyse orderbooks, communicate risks or delays to customers and sales teams, and support order allocation with the warehouse for timely shipment.
• Review orders prior to shipping to ensure they meet customer specifications and maintain high accuracy standards.
• Build and maintain strong relationships with internal and external customers, assisting with pricing, credits, invoices, terms, and process improvements.
• Monitor key performance metrics, attend training and development courses, and support special projects as required.

Person Specifications:

• Essential experience working with distributors and 1-2 years of proven office experience.
• Proficient in Microsoft Office (especially Excel); STYLEman experience is a plus.
• Excellent communication, organisational skills, and a passion for delivering great customer service.
• Highly detail-oriented with strong verbal and written communication abilities.