Recruitment & Selection Officer

West Midlands Police; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional police force is looking for a Recruiter in Birmingham to enhance their recruitment service. The role involves managing candidates through the hiring process, engaging with them effectively, and supporting recruitment events. Candidates should have strong communication and organizational skills, and be able to manage multiple demands in a fast-paced environment. Experience with Microsoft applications and applicant tracking systems is preferred. The position offers a unique opportunity to contribute to building a diverse and skilled workforce.

Qualifications

• Proven experience in a fast-paced high-volume environment.
• Ability to prioritize high and conflicting demands effectively.
• Experience in customer service delivery.

Responsibilities

• Manage candidates through recruitment and onboarding process.
• Attend and manage various recruitment events.
• Respond to recruitment queries from stakeholders.

Skills

Fast-paced environment experience

Excellent written and verbal communication

Strong organizational skills

Decision-making and problem-solving

Collaborative teamwork

Tools

Microsoft applications

Oracle Recruiting Cloud

Job description

Please note, if you have previously have applied for this role within the last six months, you will not be eligible to re-apply.

Are you a passionate, energetic, and adaptable professional ready to make a real impact? We're looking for a Recruiter who thrives in a fast‑paced environment and is committed to delivering an exceptional candidate experience from start to finish.

This is a pivotal role within our recruitment service for West Midlands Police, where your work will directly contribute to building a diverse, skilled, and future‑ready workforce.

As a Recruiter, you'll guide candidates through every stage of the journey, from application to onboarding. While also playing a key part in the broader recruitment process. Whether it's screening applications, coordinating interviews, supporting assessment centres, or engaging with candidates at pre‑enrolment events, your role will be varied and rewarding.

You'll collaborate closely with Line Managers across the force to identify and attract top talent for a wide range of roles. From bespoke campaigns for specialist positions to high‑volume recruitment for uniformed posts, no two days are ever the same.

Key Responsibilities

• Proactively manage candidates through the pre‑offer process and then onto their start date
• Attend & manage a variety of recruitment & onboarding events
• Respond to recruitment queries from candidates, hiring managers & stakeholders received through the portal, webchat and telephone
• Updating all required systems to provide a clear audit of where the candidate is in the process including but not limited to Oracle HR & Recruitment.
• Maintain an overview of your allocated campaign(s) to your Team Leader and colleagues.
• Act as a point of contact and build influential candidate relationships during the onboarding process
• Develop and maintain strong working relationships with internal stakeholders and customers
• Promote our values and reputation
• Deliver high level of quality of service at all times and against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.

Skills, Knowledge and Experience

Essential:

• Proven experience in a position within a fast‑paced high‑volume environment
• Experience of working in a transactional or customer service delivery environment and effectively dealing with customer’s
• Ability to prioritise high and conflicting demands effectively
• Strong organisational skills with the ability to multi‑task
• Excellent written and verbal communication skills
• Experience of using Microsoft applications
• Strong decision‑making and problem‑solving skills
• Experience of developing strong working relationships with a wide range of stakeholders
• High accuracy levels in work with clear attention to detail
• Confident in working collaboratively in a team as well as independently
• Proactive and creative approach to work

Desirable:

• Experience of using applicant tracking systems, such as Oracle Recruiting Cloud.
• An understanding of pre‑employment checks

Probationary Policy

Under the Probation Policy, if you are currently in your probation period, during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over. - Policies - Probation Period.

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Please note that the successful applicant will be subject to a medical assessment which may include a drug and hearing test.

Interviews & Selection

Interviews will be held in January 2026, and we'll be sharing confirmed dates with shortlisted candidates once the vacancy closes.

West Midlands Police is a Disability Confident Leader and committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and experiences.