Recruitment & Learning Services Lead

Capita; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading outsourcing firm seeks a Recruitment & Learning Services Lead to design high-quality shared services for their strategic clients. You will oversee service design and operational models while managing a skilled team. The ideal candidate has extensive experience in shared services delivery and expertise in recruitment solutions. This role offers remote work with competitive salary and benefits, including generous leave and support for wellness.

Benefits

Competitive salary

23 days' holiday

Paid volunteer days

Pension and life assurance

Cycle to work scheme

Employee Network Groups

Qualifications

• Extensive experience in leading sizable operational teams.
• Expertise in Recruitment & Learning Services design.
• Experience in large-scale implementation programmes.

Responsibilities

• Lead the design and implementation of Recruitment & Learning Services.
• Oversee detailed service design and operating models.
• Manage a team of Functional Analysts and stakeholders.

Skills

Client relationship management

Stakeholder engagement

Team leadership

Service design expertise

Operational delivery

Job description

Overview

Join Capita Public Service as Recruitment & Learning Services Lead. Capita is seeking an experienced Recruitment & Learning Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing Recruitment & Learning Services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita!

Key responsibilities

• Reporting to the Operations Workstream Lead, lead the design and implementation of Recruitment & Learning Services, ensuring seamless integration with client requirements and Capita's solution capabilities.
• Contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Recruitment & Learning Services.
• Manage a team of Functional Analysts and SMEs; facilitate workshops with client and third-party stakeholders; ensure service designs meet KPIs, SLAs, and user experience standards.
• Support service transition planning, dress rehearsals, and early operational rollout to ensure successful adoption.
• Lead transition planning and dress rehearsals ahead of service cutover; resolve service-related issues during early operational rollout and support service operatives.
• Present service design updates in the End-User Forum and facilitate stakeholder consensus.
• Ability to work remotely and travel to UK-wide Capita locations as required.

Essential Skills & Experience

• Extensive experience in leading sizable operational teams and delivering shared services into a complex client organisation.
• Expertise in Recruitment & Learning Services design and operating model development.
• Experience in large-scale, multi-party implementation programmes.
• Strong client relationship management and stakeholder engagement skills.
• Ability to manage TUPE transfers and drive workforce engagement.
• Experience in phased service transition planning, testing strategies, and hypercare support.

Desirable Skills & Experience

• Experience with Oracle Fusion ERP service design.
• Experience working with global technical delivery partners and ERP partners.
• Multi-year experience in user experience-based service design.
• Knowledge of WCAG 2.2 Accessibility standards and testing tools.
• Experience creating Service Blueprints, Operating Models, and SOPs using UX design methodology.
• Familiarity with Government Digital Service (GDS) methodology and accessibility standards.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What’s in it for you?

• Competitive salary plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Location & Availability

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]. We are committed to building a diverse and representative workforce and would particularly welcome applications from women and from Black, Asian and other ethnic minority backgrounds.