Recovery Worker

Hestia; City Of London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading support organization in the UK is seeking a Recovery Worker to join their team focused on helping individuals with mental health challenges at the Medway Recovery House. The role includes supporting service users in their recovery, collaborating with clinical teams, and ensuring high living standards. Candidates should have experience in supporting mental health and understand recovery approaches, with strong interpersonal skills and the ability to design effective activities.

Qualifications

• Demonstrable experience supporting people with mental health and complex needs.
• Ability to design and deliver activities that reduce anxiety and support recovery.
• Knowledge of welfare reform, the Care Act, and housing pathways.

Responsibilities

• Collaborate to deliver a team-based approach and promote user engagement.
• Maintain accurate service user records and ensure health and safety compliance.
• Contribute to developing service standards and follow policies and legislation.

Skills

Experience supporting individuals with mental health

Understanding of recovery approaches

Activity design and delivery

Excellent stakeholder relationship skills

Tools

MS Office

Case management tools

Job description

Overview

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use. The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.

Responsibilities

• Collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums.
• Maintain accurate service user records, monitor service upkeep, ensure health and safety compliance, and work with multi-agency providers under governance protocols.
• Contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required.

Our interview process and commitments

• Shortlisting call: recruitment specialists discuss experience, motivations and values and outline the work we do.
• Face-to-face interview: value and competency-based interview with the hiring manager. Other stages may occur as part of the plan for some roles. We are committed to Equality, Diversity, and Inclusion.
• We are a disability confident employer with a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria, and we provide reasonable adjustments during selection, interview and employment.
• Safeguarding: safeguarding training required for all staff and volunteers.
• Important information for candidates: successful applicants will undergo pre-employment checks before a formal offer.
• Note: content about ads is not the role; feedback used to improve ads.

Candidate requirements

The role requires demonstrable experience supporting people with mental health and complex needs, with understanding of recovery approaches and co-production. Ability to design and deliver activities that reduce anxiety, build confidence, and support recovery journeys. Engage in assessments, co-produce and review support and safety plans, and maintain accurate monitoring records. Knowledge of welfare reform, the Care Act, and housing pathways; ability to handle financial transactions and use IT systems (MS Office and case management tools). Flexibility to work evenings, weekends, and bank holidays; high service standards in challenging situations. Excellent stakeholder relationship skills and motivation to deliver high-quality support. An understanding of basic building safety issues and ability to identify repairs is desirable. Overall, strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care.

About us

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. We are looking for a Recovery Worker to join our Medway Recovery House in Kent.