Recovery Support Team Leader

Change Grow Live; Greater London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A nonprofit organization in London seeks a proactive Recovery Support Team Leader to engage service users actively. You will collaborate closely with leadership to provide the best care and increase support accessibility. Key responsibilities include empowering staff, managing service delivery quality, and promoting a culture of hope and empowerment. The role offers an annual salary of £35,220.59 – £37,184.91, with additional benefits. Apply by 26/11/2025 for this essential leadership position.

Benefits

25 days annual leave plus bank holidays

Paid Wellness hour weekly

Contributory pension scheme

Training and career development opportunities

Qualifications

• Experienced in recruiting, training and managing staff.
• Capable, committed and influential leader.
• Excellent team working, communication and interpersonal skills.

Responsibilities

• Empower staff to promote hope and opportunities for service users.
• Ensure values-based decision making and leadership.
• Manage staff rotas and provide quality service delivery.

Skills

Leadership

Communication

Empathy

Time Management

Education

Level 3 qualification in assessing learner work

Job description

Overview

Change Grow Live is a charity dedicated to the belief that we can make a difference to our Service Users' lives. Our core values are Be open, be compassionate and be bold, and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Position

We are in need of a proactive Recovery Support Team Leader whose dynamic qualities will be key to strengthening engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership staff and service users, you will be supporting the service to achieve the best standard of care as well as helping us to increase accessibility to services and support as many people in their recovery journeys as possible.

Location

Tower Hamlets

Hours

Full Time: 37.5 hours per week

Salary & Allowance

Full Time Salary Range: £35,220.59 – £37,184.91 (dependent on experience; pro‑rated for part time)

Inner London Weighting: £4,133.14

Contract Type

Fixed Term until 31 December 2026

Responsibilities

About the role

• Empowering staff to promote hope, empowerment, choices, control and opportunities that assist service users in reaching their full potential as individuals and community members.
• Ensuring that CGLs values are at the heart of everything we do through values‑based decision making and leadership, creating a values‑based culture.
• Managing the rota of staff, working with other managers to ensure all elements of the service are covered appropriately; participating in management on‑call duty / rota.
• Ensuring quality of service delivery through data analysis and engaging staff in service quality improvement planning; where necessary creating team and individual performance plans to improve quality and performance.
• Working with your team and Designated Safeguarding Lead (if not your role) to ensure that the practices within the team/service enable identification of service users, children and families who are at risk; ensuring that staff are competent in the delivery of interventions that reduce risk to service users.
• Planning, chairing and contributing to team meetings that promote learning cultures, cascade information and provide feedback mechanisms for staff on service delivery/developments.
• Utilising Skill‑Station (CGLs learning and development platform) to identify the learning and development needs of your team and engaging staff in face‑to‑face and eLearning as appropriate.

About you

• Experienced in recruiting, training and managing staff
• Aware of the challenges faced by the people using our services
• Experienced in delivering learning and training to others
• Accomplished written and verbal skills and a high degree of IT competency
• Capable, committed and influential leader
• Experience of promoting the voice of service users
• Excellent time management
• Excellent team working, communication and interpersonal skills
• Empathetic and non‑judgemental approach
• Ideally you will possess a level 3 qualification in assessing learner work and project management and/or team leader experience

What we will give to you

• 25 days of annual leave plus bank holidays. Additionally you’ll receive one extra day of annual leave for each year of service during your first five years; therefore you will enjoy 30 days of leave after five years with us.
• Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Join us in our journey of empowerment and holistic support where every individual's well‑being is at the heart of what we do.

Additional Information

Direct applications only; we will not be engaging agencies for this vacancy.

Visa Sponsorship

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview –

Application Notes

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro‑rated if part time)

CGL points 31 to 33 (£35,220.59 – £37,184.90)
Inner London Weighting (£4,133.14)

Closing Date

26 / 11 / 2025

Stephanie Fifield

This post is subject to an enhanced level Disclosure and Barring Service (DBS) check.