Receptionist / Trauma Coordinator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Cambridge is seeking a Receptionist/Trauma Booking Coordinator to provide front reception services in a busy Day Unit specializing in plastic surgery. Key responsibilities include greeting and checking in patients, arranging appointments, and supporting the trauma booking coordinator. Candidates should be self-motivated with a willingness to learn about outpatient services. Flexible working hours are available.

Benefits

On-site leisure facilities

Reduced cost bus travel

Flexible working arrangements

Free tea and coffee

Qualifications

• Self-motivated individual with understanding or willingness to learn about Outpatients.
• Willingness to learn and develop skills within a varied specialty.
• Preferred experience or understanding of outpatient administration.

Responsibilities

• Provide clerical/administration and reception service to the Plastic Surgery Unit.
• Greeting, checking in patients, arranging appointments, handling calls.
• Support the trauma booking coordinator role as required.

Skills

Self-motivated

Understanding of Outpatients

Experience in outpatient administration

Job description

Overview

We are looking to recruit a motivated to join our team as a Receptionist/ Trauma Booking Coordinator. The post is in a busy Day Unit specialising in plastic surgery.

This is a busy Unit with approximately 50 patients a day seen for Outpatient and day case care. You would be on the front reception, greeting and checking in patients as they arrive, arranging appointments and dealing with busy telephone calls.

Responsibilities

• Provide a professional clerical/administration and/or reception service to the Plastic Surgery Unit and all its users, including patients, relatives and colleagues.
• Front reception duties: greeting, checking in patients, arranging appointments and handling telephone calls.
• Support the trauma booking coordinator role as required.

Qualifications

• Self‑motivated individual with an understanding of Outpatients or a willingness to learn.
• Willingness to learn and develop skills within a varied and exciting speciality.
• Experience or understanding of outpatient administration is preferred.
• 15 hours a week; shifts and times can be flexible.

Benefits

Our Trust offers development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries, reduced cost Stagecoach bus travel, free Park and Ride bus journeys, subsidised parking, 24/7 hot food, free tea and coffee, dedicated break spaces, flexible working arrangements and support for good working days.

About the Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the Trust focuses on providing a quality service that is all about people – patients, staff and partners. CUH’s values – Together, Safe, Kind, Excellent – are at the heart of patient care.

Additional Information

• Internal applicants on permanent contracts can apply for this post as a secondment or fixed‑term contract. If you are an internal applicant currently on a fixed‑term contract, you may apply as a fixed‑term position.
• The Trust is unable to offer sponsorship for this particular position.
• For NHS Cambridgeshire and Peterborough based roles, applicants who are at risk of redundancy will be prioritised over those not at risk. Interviews cannot be guaranteed.
• Interview date: 25 November 2025. Advert closes on 13 November 2025.
• We welcome applications from the Armed Forces.

EEO Statement

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve.

Other

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.