Receptionist/Practice Assistant

NHS; Hartlepool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Hartlepool is seeking a part-time Receptionist/Practice Assistant to join their multi-disciplinary team. Responsibilities include greeting patients, managing telephone enquiries, and maintaining patient records. Ideal candidates should have relevant customer service experience and a strong educational background. Training and development are supported, and the position offers a permanent contract with NHS Pension Scheme benefits.

Benefits

Training & development supported

Six weeks pro rata holidays

NHS Pension Scheme available

Qualifications

• Practical experience of working with others.
• Experience of using own initiative.
• Experience of customer service.

Responsibilities

• Greet patients and visitors in an efficient and courteous manner.
• Provide an effective and polite telephone enquiry service.
• Proactively communicate information between relevant patients, doctors and professionals.

Skills

Customer service

Communication

Initiative

Education

GCSE grade C/4 or above in English and Maths

Good Standard of General Education

NVQ in Customer Service

Job description

Overview

Havelock Grange Practice is looking for a part time, up to 27 hours, Receptionist/Practice Assistant to join their friendly multi-disciplinary team.

• Training & development supported
• Six weeks pro rata holidays
• NHS Pension Scheme available

Only shortlisted candidates will be contacted. Previous candidates need not apply.

Job Details

Job locations: One Life Hartlepool, Park Road, Hartlepool, TS24 7PW

Pay scheme: Salary depends on experience

Contract: Permanent

Working pattern: Part-time

Date posted: 22 September 2025

Job Description

Job responsibilities

• Greet patients and visitors in an efficient and courteous manner
• Provide an effective and polite telephone enquiry service
• Proactively communicate information between relevant patients, doctors and professionals
• Maintain an effective filing and recording system for patient data and practice documents
• Accurately produce word processed documents
• Confidential liaison between Partners and patients

Please see attached Job Description for further information

Person Specification

Qualifications

• Essential: GCSE grade C/4 or above in English and Maths
• Essential: Good Standard of General Education

Desirable

• NVQ in Customer Service

Experience

• Essential: Practical experience of working with others
• Essential: Experience of using own initiative
• Essential: Experience of customer service
• Desirable: Experience of working within a General Practice environment
• Desirable: Practical experience of computerised systems

Other

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the DBS to check for any previous criminal convictions.

Employer details

Employer name: Havelock Grange Practice

Address: One Life Hartlepool, Park Road, Hartlepool, TS24 7PW

Employer's website: https://www.havelockgrangepractice.co.uk/