Receptionist / Health Care Navigator

Wolseley Medical Centre; Kingston upon Hull; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider is seeking a Health Care Navigator to join their reception team in Hull. The successful candidate should have excellent communication skills, experience in customer service, and a willingness to learn quickly. Core responsibilities include managing patient interactions, processing appointments, and maintaining effective communication within the healthcare team. A competitive salary and benefits are offered.

Benefits

Competitive salary

Free on-site car parking

NHS pension and private health scheme

Qualifications

• Exceptional communication skills and ability to work with diverse populations.
• Experience working in a primary care environment is preferred.
• Ability to follow clinical policy and procedure.

Responsibilities

• Signpost patients to appropriate healthcare professionals.
• Answer incoming calls and manage queries efficiently.
• Input data into patient healthcare records as necessary.

Skills

Excellent communication skills

Competent in Office and Outlook

Good interpersonal skills

Experience with public

Customer service experience

Education

GCSE level or equivalent

Active signposting or Care Navigator training qualification

Tools

Systmone clinical system

Job description

An exciting opportunity has arisen for an enthusiastic motivatedand hardworking Health Care Navigator to join the reception team at Wolseley MedicalCentre. Applications are welcome from experienced receptionists who havealready undergone training in care navigation. Applicants without directlyrelevant experience would need to be able to demonstrate exceptionalcommunication skills and have the ability to learn new information quickly.Experience of SYSTMONE is particularly an advantage.

As a Health Care Navigator, you will work as part of amultidisciplinary team of clinical and non-clinical staff to coordinate andfacilitate an effective communication link with our patients and their carers,to enable appropriate and timely responses to both urgent and non urgent healthcare needs. The successful candidate will share our values and have the energy,skills and enthusiasm to contribute to shaping how we support our patients.

The practice provides services for a diverse population,therefore it is essential that you are able to communicate sensitively andeffectively with people from a variety of backgrounds and those whose firstlanguage may not be English.

This listing will be closed as soon as sufficient applicants have been received.

Main duties of the job

Duties will include performingreception duties, booking appointments, dealing with patients both face to faceand on the telephone therefore must have excellent customer service skills anda good telephone manner. You will need the ability to record accurate andsensitive information.

About us

Wolseley Medical Centre is along established training and teaching practice situated in the centre of thecity of Hull. We are a cohesive and supportive group of people, who enjoyworking together. We are proud of the service we collectively deliver to ourpatient population.

We offer a competitive salary,free on site car parking, good access to local transport, paid lunch break, NHSpension and private health scheme.

Job responsibilities

The following are the core responsibilities of the carenavigator. There may be, on occasion, a requirement to carry out other tasks;this will be dependent on factors such as workload and staffing levels.

• Process and effectively signpostpatients to the appropriate healthcare professional, depending on thepresenting condition
• Answerincoming phone calls, transferring calls or dealing with the callers requestsappropriately
• Process patient requests for appointments
• Initiatecontact with and respond to requests from patients, team members and externalagencies
• Photocopydocumentation as required
• Inputdata into the patients healthcare records as necessary
• Manageall queries as necessary in an efficient manner
• Support all clinical staff with general tasks as requested
• Action incoming emails when necessary
• Scan patient-related documentation and attach scanned documentsto patients healthcare records
• Complete opening and closingprocedures in accordance with the duty rota
• Maintain a clean, tidy, effective working area at all times
• Undertake all mandatory training and induction programmes

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Active signposting or Care Navigator training qualification
• Knowledge of Systmone clinical system
• Medical Terminology

Experience

• Experience of working with the public
• Experience of customer service
• Experience of working in a primary care environment
• Experience of working in a healthcare setting

Personal Qualities

• Polite and Confident
• Flexible and cooperative
• Motivated
• Problem-solver with the ability to process information accurately and effectively
• High levels of integrity and loyalty
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Punctual and committed to supporting the team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceExceeds National Minimum Wage