Receptionist-CY Marriott Inverness Airport

Lighthouse Hotel Management; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company in Scotland is seeking a Reception Team Member at Courtyard by Marriott Inverness Airport. The successful candidate will provide exceptional customer service, greet guests warmly, and handle requests efficiently. This role is perfect for someone with a passion for hospitality, strong communication skills, and the ability to work in a fast-paced environment. Full training will be provided, making it an excellent opportunity for individuals looking to grow in the hospitality sector.

Benefits

Competitive salary

Career growth opportunities

24/7 access to online GP

Discounts on hotel stays and dining

Vibrant work environment

Employee recognition programs

Qualifications

• Previous experience in a similar role is desirable but not essential.
• Excellent communication skills in English, both verbal and written.
• A passion for delivering exceptional guest service.
• Strong organizational skills and multitasking ability.
• Proficient computer skills, including hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to guests.
• Greet guests with a warm welcome and anticipate their needs.
• Handle guest requests and complaints efficiently.
• Collaborate closely with departments like housekeeping and reservations.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Multitasking

Computer skills

Job description

Overview

We have a fantastic new vacancy for a Reception Team Member at Courtyard by Marriott Inverness Airport. Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Responsibilities

• Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
• Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you\'ll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaberation: You\'ll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\'ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.