Receptionist - Crowne Plaza Docklands

Rbh Hospitality Management; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A hospitality management company in Westminster is seeking a front desk team member to create memorable guest experiences. Responsibilities include welcoming guests, efficient check-ins, and providing local recommendations. Ideal candidates will have strong communication and organizational skills, and thrive in a dynamic environment. Join a team that values energy and enthusiasm while offering great perks and benefits.

Benefits

Discounted hotel room rates

Additional day’s leave for your birthday

Enhanced maternity and parental leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream payment options

Life insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Strong communication skills for handling guest inquiries.
• Detail-focused and organized for managing reservations.
• Problem-solving skills to maintain smooth operations.

Responsibilities

• Create a warm welcome for guests upon arrival.
• Efficiently handle check-ins and check-outs.
• Provide local recommendations to enhance guest experience.
• Manage calls, bookings, and guest requests positively.
• Coordinate with housekeeping for room readiness.

Job description

Job Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
• Provide expert local recommendations for brunch, hidden gems, and must‑see sights to elevate the guest experience.
• Manage calls, bookings, and guest requests with multitasking and a positive vibe.
• Keep the front desk clean, organized, and welcoming.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met without a hitch.
• Surprise and delight guests with thoughtful touches and personal service, making their stay memorable.

About the Front Desk Team

A people person with a knack for making connections and creating memorable guest experiences.

Great communication skills, effortlessly handling guest inquiries and coordinating with the team.

Detail‑focused and organized; ensuring every reservation, request, and check‑out goes off without a hitch.

A quick thinker who loves to solve problems and keeps things running smoothly, even when it’s busy.

A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.

High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.

Location & Facilities

Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport.

The hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and an on‑site gym, complete with a heated indoor pool.

Company Culture

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart. We are proud to be rated Top 30 Best Places to Work in Hospitality and constantly seek new talent to join our journey.

Benefits & Perks

• Discounted hotel room rates for you and your friends & family.
• An additional day’s leave for your birthday.
• Enhanced maternity, adoption & shared parental leave.
• Course sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn £250 for each referral, up to 5).
• Flexible working arrangements.
• Wagestream – choose how and when you get paid.
• Life insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty, saving you over £1,000 per year.

Why Join Us?

We offer an inspiring environment where your energy and enthusiasm will be valued in a dynamic team. If you're looking to grow in a bustling environment committed to exceptional guest experiences, join us!