Receptionist & Clerical Officer

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading healthcare organization in Haywards Heath is seeking a Receptionist/Admin Clerk to provide an effective reception service for patients in the Pre-Operative Assessment department. The role involves welcoming patients, booking them in, preparing paperwork, and performing administrative tasks. Ideal candidates will have strong communication skills, experience with IT systems, and the ability to work efficiently in busy environments. This position supports the organization's commitment to inclusivity and diversity.

Qualifications

• Experience using databases to facilitate patient bookings.
• Ability to provide effective and welcoming reception service.
• Experience in a busy working environment.

Responsibilities

• Welcoming and booking patients in.
• Preparing clinic paperwork.
• Answering the telephone and taking messages.
• Performing other ad hoc administrative duties.

Skills

Dealing with people / patients

Knowledge and Experience of multiple IT systems

Excellent communication

Be able to work flexibly

Administrative Experience

Job description

Job overview

Are you Dynamic and thrive in a busy working environment?

Do you want to be part of friendly welcoming team?

We are looking for a Receptionist / Admin Clerk that is responsible for providing an effective and welcoming reception service for patients, relatives and other visitors attending Pre-Operative Assessment Clayton Ward.

They need experience use databases to facilitate a smooth process of patient booking in and preparing paperwork for future clinics. The post holder will work as part of the pre-op assessment team to support and contribute to a caring and efficient service.

Main duties

• Welcoming and booking patients in.
• preparing clinic paperwork
• Answering the telephone
• Taking messages with excellent communication
• Other ad hoc administrative duties.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Detailed job description and main responsibilities

Please note : This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

We are looking for a Receptionist / Admin Clerk that is responsible for providing an effective and welcoming reception service for patients, relatives and other visitors attending Pre-Operative Assessment Clayton Ward.

They need experience use databases to facilitate a smooth process of patient booking in and preparing paperwork for future clinics. The post holder will work as part of the pre-op assessment team to support and contribute to a caring and efficient service.

Person specification

Skills and Experience

Essential criteria

• Dealing with people / patients
• Knowledge and Experience of multiple IT systems
• Excellent communication
• Be able to work flexibly
• Administrative Experience

Desirable criteria

• Good organisation skills
• Experience in a Healthcare setting
• Works well in busy environments
• Good Team Work

Equality, Diversity, and Inclusion

Essential criteria

• Evidence of having championed diversity in previous roles (as appropriate to role
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants :

A Note on AI Use in Applications

We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.

Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early : In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working, please speak with the appropriate recruiting / line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications