Receptionist/Care Navigator

NHS; Tiptree; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Tiptree is looking for a part-time receptionist to join their team for 20 hours per week. The successful candidate will handle tasks such as booking appointments, answering patient queries, and liaising with various communication methods. Applicants should have customer service experience and strong IT skills, along with a friendly, positive attitude towards patients. This role offers flexible working patterns and is part of a busy, supportive team dedicated to patient care.

Benefits

Generous annual leave

Support during difficult times

Flexible working patterns

Qualifications

• Experience of working in customer services.
• Reception experience within primary care is beneficial but not essential.
• Strong IT skills and ability to use computer-based systems.
• Experience of SystmOne is desirable; full training will be provided.
• Excellent communication skills both written and orally.
• Friendly and positive approach towards patients and visitors.

Responsibilities

• Booking appointments.
• Answering queries from patients and outside agencies.
• Liaising with patients using various communication methods.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Friendly and positive approach

Education

Good standard of education including Maths and English

Tools

SystmOne

Job description

We have an exciting new opportunity for a receptionist tojoin the team based at Tiptree Medical Centre on a part-time basis for 20 hours per week.

Main duties of the job

• Booking appointments.
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
• Liaising with patients using various types of communication methods.

You will also need to have flexibility to cover other shifts.

We reserve the right to retract the advert if a suitable person is found before the end date.

About us

We are a friendly, busy and innovative practice in north-east Essex. The team comprise of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 Advanced Nurse Practitioners (ANPs), 1 Paramedic, 4 Practice Nurses, 2 HCAs, 2 Clinical Pharmacists and 1 Pharmacy Technician. We are an award-winning, semi-rural practice of approximately 12,000 patients in Tiptree, North-East Essex, the jam-making capital of the universe. We are in an ideal location close to Englands oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. We strive to look after our employees as well as our patients, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. We also work as a collaborative Primary Care Network alongside Mersea Island Medical Practice and Rowhedge Medical Centre.

Job responsibilities

If you would like to find outmore information about this role, please do not hesitate to get in contact withus.

Person Specification

Experience

• Experience of working and providing customer services.
• Ideally you will have reception experience, and it would be beneficial if you have experience working within primary care, however this is not essential.
• Strong IT skills and be able to use computer-based systems.
• Experience of SystmOne would be desirable, however full training will be given to a suitable candidate.
• Excellent communication skills both written and orally.
• Friendly and positive approach towards patients and other visitors either in person or over the telephone.

Qualifications

• Good standard of education including Maths and English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.