Receptionist/Care Navigator

Primary Care Careers; Tiptree; On-site; GBP 20,000 - 24,000; Part time

Job summary

A primary care practice in Tiptree seeks a part-time receptionist for 20 hours per week. Responsibilities include booking appointments and addressing patient queries through various communication methods. Ideal candidates should have customer service experience, strong IT skills, and excellent communication abilities. The practice offers a supportive work environment with family-friendly policies and generous leave. This is an excellent opportunity for a candidate looking to join a busy and innovative team.

Benefits

Generous annual leave

Family-friendly working

Support during difficult times

Qualifications

• Experience of working and providing customer services.
• Ideally reception experience, preferably in primary care.
• Full training for SystmOne will be given to suitable candidates.

Responsibilities

• Booking appointments.
• Answering queries from patients and other agencies.
• Liaising with patients using various communication methods.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Friendly approach

Education

Good standard of education including Maths and English

Tools

SystmOne

Job description

We have an exciting new opportunity for a receptionist tojoin the team based at Tiptree Medical Centre on a part-time basis for 20 hours per week.

Main duties of the job

• Booking appointments.
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
• Liaising with patients using various types of communication methods.

You will also need to have flexibility to cover other shifts.

We reserve the right to retract the advert if a suitable person is found before the end date.

About us

We are a friendly, busy and innovative practice in north-east Essex. The team comprise of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 Advanced Nurse Practitioners (ANPs), 1 Paramedic, 4 Practice Nurses, 2 HCAs, 2 Clinical Pharmacists and 1 Pharmacy Technician. We are an award-winning, semi-rural practice of approximately 12,000 patients in Tiptree, North-East Essex, the jam-making capital of the universe. We are in an ideal location close to Englands oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. We strive to look after our employees as well as our patients, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. We also work as a collaborative Primary Care Network alongside Mersea Island Medical Practice and Rowhedge Medical Centre.

Job responsibilities

If you would like to find outmore information about this role, please do not hesitate to get in contact withus.

Person Specification

Experience

• Experience of working and providing customer services.
• Ideally you will have reception experience, and it would be beneficial if you have experience working within primary care, however this is not essential.
• Strong IT skills and be able to use computer-based systems.
• Experience of SystmOne would be desirable, however full training will be given to a suitable candidate.
• Excellent communication skills both written and orally.
• Friendly and positive approach towards patients and other visitors either in person or over the telephone.

Qualifications

• Good standard of education including Maths and English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.