Receptionist Administrator - Emergency Department - Bournemouth

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider is currently seeking Receptionists to support their busy Emergency and Urgent Treatment Care Department. Applicants must possess excellent customer service skills, good IT abilities, and a capacity to work effectively under pressure. This role offers various shifts and is crucial for supporting both patients and clinical staff. The position is based at the Royal Bournemouth Hospital, and the application process requires thoughtful responses to specific questions.

Qualifications

• Demonstrated customer care skills in previous roles.
• Ability to work under pressure and in a demanding environment.
• Flexible working patterns to meet the needs of the team.

Responsibilities

• Provide vital support to patients and clinical staff.
• Answer supporting application questions carefully.
• Prioritize tasks effectively within a busy team.

Skills

Good communication skills

Excellent customer service skills

Good IT skills

Ability to manage own workload

Team player

Job description

Overview

A Vacancy at University Hospitals Dorset NHS Foundation Trust.

Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts.

Responsibilities

• The administration and reception team provide vital support to our patients and clinical staff.
• If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.

What you will be asked to answer

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills.
3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?

Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will not proceed to the shortlisting stage.

Location and interview

Base Location: Royal Bournemouth Hospital

Interview Date: TBC

Qualifications

• Good IT skills
• Excellent customer service skills
• Manage own workload whilst effectively prioritising tasks
• Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
• Excellent team player with good communication skills

Values and context

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

This advert closes on Tuesday 14 Oct 2025