Receptionist/Administrator

St Johns Wood Medical Practice; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare provider in Greater London is seeking a Receptionist/Administrator to join their primary care team. The successful candidate will handle a variety of reception and administrative duties, ensuring an excellent patient experience. Responsibilities include managing appointment systems, patient registration, and answering queries. Candidates should have GCSE grades in English and Maths, with previous experience in an NHS setting being advantageous. This role offers a competitive hourly wage with potential increases, fostering a supportive work environment.

Qualifications

• Previous work in an NHS practice is preferred.

Responsibilities

• Manage appointment systems efficiently.
• Assist patients with registration and queries.
• Support clinical staff with administrative tasks.

Skills

Communication skills

Organizational skills

Customer service

Education

GCSE grade A to C in English and Maths

Job description

Due to expansion, we have an opportunity for an enthusiastic Receptionist/Administrator to work with a cohesive primary care team serving 23,500+ patients in St Johns Wood.

We offer comprehensive NHS primary care services and work in a purpose-built state-of-the-art premises in a lovely part of London, within the hospital of St John and St Elizabeth.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

We are a well-established General Practice dedicated to providing high-quality healthcare services with a patient-focused approach. Our multidisciplinary team comprises experienced GPs, nurses, healthcare assistants, ANPs, and other healthcare professionals such as pharmacists, physios, paramedics and administrative staff, all working collaboratively to deliver comprehensive primary care. We are committed to fostering a supportive and inclusive work environment, ensuring the best possible experience for both our staff and patients.

Our practice prioritises continuous improvement, professional development, and maintaining high standards in patient care. As an NHS practice, we embrace innovation and efficiency to meet the evolving needs of our patients. We actively participate in local healthcare initiatives and collaborate closely with other healthcare providers to enhance patient outcomes.

Join us and be part of a dedicated team making a real difference in primary care.

Job responsibilities

The following are the core responsibilities of the Receptionist/Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Process incoming and outgoing mail as needed/covering staff absence
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process calling letters as requested
• Process all DNA letters in accordance with current policy
• Read code data on the clinical system
• Photocopy documentation as required
• Process repeat prescriptions, ensuring they are processed accurately & efficiently
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries (including administrative queries) as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy and effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• In addition to the primary responsibilities, the medical administrator may be requested to:
• Partake in audit as directed by the audit lead
• Support administrative and reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• Ordering and monitoring of stationery supplies

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Previous work in an NHS practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14 an hourThis will increase with the London Living Wage in April