Receptionist / Administration Officer

NHS; Wolverhampton; On-site; GBP 25,000; Part time

Job summary

A prominent health organization based in Wolverhampton seeks part-time administrative staff to provide comprehensive support at their Urgent Treatment Centres. Responsibilities include acting as the first point of contact for patients, accurately recording details, and maintaining effective communication across multiple channels. Candidates should have a recognised qualification in English and mathematics, demonstrate IT competence, and the ability to work flexibly. This role offers a supportive working environment focused on delivering high-quality healthcare service.

Benefits

Supportive working environment

Flexible working arrangements

Qualifications

• Ability to work in a pressured environment.
• Excellent written and verbal communication skills.
• Ability to deal with sensitive situations.

Responsibilities

• Act as first point of contact for patients.
• Accurately record patient details.
• Provide efficient support to Urgent Treatment Centres.

Skills

Excellent communication skills

Ability to multi-task

Patient-focused

IT competence

Ability to work flexibly

Customer-focused problem-solving

Education

Recognised qualification in English and mathematics

Tools

Adastra

Systemone

Careflow

Job description

Job Summary

We have 2 part-time vacancies: 1 x 30 hours per week, 1 x 18 hours per week. Provide comprehensive, effective, accurate, timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres.

Demonstrate excellent communication skills, be patient focused and possess the ability to multi-task and prioritise, paying particular attention to detail.

The ability to work independently and as part of the wider team in order to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service.

Main Duties

• Act as first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude.
• Accurately record patient details on IT programmes as required.
• Be flexible in cover in the absence of colleagues as required, including covering at short notice ensuring a 24hr cover at all times.
• Communicate accurately and effectively via telephone, email and face to face.
• Accurately complete any documentation that is required to process referrals into and out of the service.

About Us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

We provide a supportive working environment committed to creating flexible working arrangements that suit your needs.

Job Details

• Date posted: 22 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year pro rata per annum
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: 225-DIV2-7586610
• Job location: Phoenix Health Centre, Parkfield Road, Wolverhampton, WV4 6ED

Responsibilities

• Provide efficient and confidential support to the Urgent Treatment Centres, delivering a comprehensive, high quality, accurate reception service.
• Ensure that all enquiries are completed according to departmental procedures and within set quality standards.
• Provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry.
• Communicate accurately by telephone, email and other appropriate means.
• Keep accurate records of all referrals into the service.
• Accurately complete any documentation that is required to process referrals into the service.
• Accurately record patient details on IT programmes as required.
• File all registration documents and keep in the department for statistics and auditing purposes.
• Maintain an effective electronic and paper based filing system.
• Be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centres.
• Support all staff at the Urgent Treatment Centres to ensure that the service runs effectively and efficiently.
• Provide reports from the IT systems as required and send appropriately as instructed.
• Use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds.
• Deal with and support patient pathway as they are developed and agreed within the health care system.
• Continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department.
• Attend mandatory training sessions and undergo training/development as required.
• Take part in the annual PDR appraisal training.
• Assist in training i.e. supporting new staff within the Department as part of the induction process.
• Adhere to all local and Trust wide policies and procedure.
• Ensure that effective lines of communication are maintained between the service and other members of the Trust.
• Liaise with staff at all levels across the Trust on matters relating to the department.
• Liaise with professional groups, individuals and agencies regarding the department.
• Attend meetings, take notes/minutes if required.
• Manage competing demands in work time and priorities work when necessary.
• Collect and open all incoming post, prioritise and actioning.
• Escalate to the Administration Managers any issues or risks identified in the service.

Person Specification Essential

• Recognised qualification in English and mathematics.
• Demonstrate IT competence gained through experience.
• Ability to work in pressured environment.
• Excellent written and verbal communication skills.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to work flexibly: Bank holidays, weekends, late and night shifts.
• Ability to deal with sensitive situations. Demonstrate customer focused problem solving approach.
• Approachable and calm manner.

Desirable

• Experience of working with UTC systems Adastra, Systemone, Careflow.
• Experience of working in an NHS environment or similar.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

The Royal Wolverhampton NHS Trust

Phoenix Health Centre

Parkfield Road

Wolverhampton

WV4 6ED

Website: https://www.royalwolverhampton.nhs.uk/