Receptionist / Administration Assistant

NHS; Rugby; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare organization in Rugby is seeking a full-time Receptionist to provide clerical support and be the first point of contact for visitors. Responsibilities include managing information systems, assisting with departmental documentation, and ensuring excellent service delivery. The ideal candidate will have strong communication skills and a commitment to patient care. This position offers a permanent contract with a salary of £24,465 per year.

Qualifications

• Essential qualifications are detailed in supporting documents.
• Desirable qualifications are also listed in supporting documents.
• Essential experience needs to be referenced in supporting documents.
• Desirable experience references supporting documents.
• Essential knowledge details are given in supporting documents.
• Desirable knowledge can be found in supporting documents.
• Essential skills are listed in supporting documents.
• Desirable skills references are available in supporting documents.

Responsibilities

• Act as Maple Unit Receptionist and first point of contact.
• Input and monitor departmental information for monthly reports.
• Disseminate relevant information to departments and users.
• Assist with training of new team members on procedures.
• Manage incoming/outgoing post and actions.
• Prioritize daily tasks to meet deadlines.
• Provide cover for absent team members.
• Contribute to service improvement agendas.

Job description

Job Summary

Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Please be advised sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main Duties of the job

• Collate information generated by others in order to maintain computerized information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, and other databases.

About Us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 218-AC-B2-7686830

Job location: Hospital of St Cross, Barby Road, Rugby, CV22 5PX

Job Responsibilities

• To be the first point of contact as Maple Unit Receptionist.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.

Please see attached job description and person specification.

Person Specification

Essential qualifications: See supporting documents

Desirable qualifications: See supporting documents

Essential experience: See supporting documents

Desirable experience: See supporting documents

Essential knowledge: See supporting documents

Desirable knowledge: See supporting documents

Essential skills: See supporting documents

Desirable skills: See supporting documents

Commitment to Trust Values and Behaviours Essential: See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

University Hospitals Coventry and Warwickshire NHS Trust

Hospital of St Cross, Barby Road, Rugby, CV22 5PX

Website: https://www.jobsatuhcw.co.uk