Receptionist

Rodericks Dental; Yeovil; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Yeovil is seeking a Receptionist to join their team. The role involves providing an exceptional patient journey, managing appointments, and processing payments. Ideal candidates should have strong customer service skills, attention to detail, and the ability to follow structured processes. This position offers competitive salary, benefits, and the opportunity for professional development.

Benefits

Tiered salary based on experience

Retail discounts

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to provide exceptional patient journey both in person and over the phone.
• Passion for understanding dental treatment options.
• Ability to follow structured processes and work towards KPIs.

Responsibilities

• Manage patient diaries efficiently.
• Liaise with dental laboratories and supply companies.
• Process payments and handle outstanding debts.

Skills

Customer service

Rapport building

Attention to detail

IT skills

Organisational skills

Teamwork

Tools

SOE software

Job description

Overview

Job Type: Permanent • Job Sector: Health, Medicine • Region: London • Location: Yeovil • Salary Description: Competitive Salary + practice performance bonus scheme • Posted: 12/09/2025 • Recruiter: Rodericks Dental • Job Ref: rodericks/TP/Resolution/Receptionist/7306

Role Description: Receptionist at Resolution specialist centre, Yeovil. Hours: 19.37 hours per week. Benefits include tiered salary based on experience and skills, retail discounts and deals through our easy-to-use app, annual leave that increases with length of service, extra day of annual leave for your Birthday, comprehensive training (including online and in person courses), and a refer a friend scheme.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key Skills and Experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature – Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.