Receptionist

Towcester Medical Centre; Towcester; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

A healthcare facility in England is seeking a Receptionist to join their friendly and supportive team. The role involves welcoming patients, managing appointments, and providing excellent patient care in a busy GP surgery. Candidates should possess strong communication skills and the ability to handle pressures calmly. Flexibility for extended hours is required, and prior public-facing experience is preferred. This role offers comprehensive training and the opportunity to make a meaningful difference to patients.

Benefits

Comprehensive training

Supportive team environment

Qualifications

• Experience of reception or public facing work is essential.
• Previous GP or healthcare experience is helpful but not essential.

Responsibilities

• Welcoming patients and visitors in a professional and friendly manner.
• Answering the telephone and booking appointments.
• Maintaining a tidy, welcoming reception area.

Skills

Excellent communication skills

Ability to remain calm under pressure

Good interpersonal skills

IT-literate

Education

Good standard of literacy

Good standard of numeracy

Tools

Emis clinical system

Job description

We have an exciting opportunity for a Receptionist to join our friendly and supportive team at Towcester Medical Centre & Paulerspury Surgery.

We are a high performing GP surgery serving a growing local community, and we are looking for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent patient care.

This is a varied, fast-paced and rewarding role, ideal for someone who is calm, organised and approachable.

Our core opening hours are Monday - Friday 8:00am to 6:30pm. We also currently offer extended hours on a Wednesday evening from 6:30pm to 8:00pm and one Saturday per month 9:00am to 5:00pm.

We are happy to consider full-time or part time applicants, with hours discussed to meet both practice needs and individual availability. Some flexibility to cover extended hours for sickness or annual leave will be required.

Main duties of the job

We are looking for someone who:

• Is friendly, professional and patient-focused
• Can remain calm under pressure and manage competing demands
• Has excellent communication skills, both in person and on the telephone
• Works well as part of a team but can also use their own initiative
• Is IT-literate (full training will be provided on our clinical system)

Job summary

We have an exciting opportunity for a Receptionist to join our friendly and supportive team at Towcester Medical Centre & Paulerspury Surgery.

We are a high performing GP surgery serving a growing local community, and we are looking for someone who enjoys working with people, thrives in a busy environment, and takes pride in providing excellent patient care.

This is a varied, fast-paced and rewarding role, ideal for someone who is calm, organised and approachable.

Our core opening hours are Monday - Friday 8:00am to 6:30pm. We also currently offer extended hours on a Wednesday evening from 6:30pm to 8:00pm and one Saturday per month 9:00am to 5:00pm.

We are happy to consider full-time or part time applicants, with hours discussed to meet both practice needs and individual availability. Some flexibility to cover extended hours for sickness or annual leave will be required.

Main duties of the job

We are looking for someone who:

• Is friendly, professional and patient‑focused
• Can remain calm under pressure and manage competing demands
• Has excellent communication skills, both in person and on the telephone
• Works well as part of a team but can also use their own initiative
• Is IT‑literate (full training will be provided on our clinical system)

Previous GP or healthcare experience is helpful but not essential, as full training and support will be given

About us

We are a supportive and experienced team who value working together. We offer comprehensive training on ongoing support.

This is a role where you can make a real difference to patients every day.

We are a welcoming practice with strong community values.

Job description

Job responsibilities

The key responsibilities:

• Welcoming patients and visitors in a professional and friendly manner
• Answering the telephone promptly and booking appointments in line with the practice policy
• Handling face-to-face and telephone appointment requests calmy and courteously
• Taking and passing messages accurately
• Liaising with patient, colleagues and external healthcare providers
• Maintaining a tidy, welcoming reception area
• Opening and closing the premises in line with practice protocols (as required)

Team Responsibilities

• To monitor and maintain security during working hours
• Ability to deal with difficult/stressful situations calmly and efficiently
• To work well in a team
• Cover for colleagues in time of sickness, annual leave and courses
• To apply oneself diligently to ones work during working hours, working under ones own initiative, work methodically and take responsibility.
• To be punctual and responsible
• To be discreet and confidential about the details of your work both at work and outside of working hours

Confidentiality:

In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters. They do so in confidence and have the right to expect thatstaff will respect their privacy and act appropriately

In the performance of the duties outlined in this jobdescription, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential

Information relating to patients, carers, colleagues, otherhealthcare workers or the business of the practice may only be divulged toauthorised persons in accordance with the practice policies and proceduresrelating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practicehealth & safety policy, the practice health & safety manual, and thepractice infection control policy and published procedures. This will include:

Monitor and maintain security during working hours

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Making effective use of training to update knowledge andskills

Using appropriate infection control procedures, maintainingwork areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards andinfection hazards immediately when recognised

Keeping own work areas and general / patient areas generallyclean, assisting in the maintenance of general standards of cleanlinessconsistent with the scope of the job holders role

Maintain covid security at all times

Undertaking periodic infection control training (minimumannually)

Equality and diversity:

The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoplesrights, interpreting them in a way that is consistent with practice proceduresand policies, and current legislation

Respecting the privacy, dignity, needs and beliefs ofpatients, carers and colleagues

Behaving in a manner which is welcoming to and of theindividual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Personal/professional development:

The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:

Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development

Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies,standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of literacy
• Good standard of numeracy

Knowledge and Skills

Desirable

• Knowledge of Emis clinical system

Personal Skills

Essential

• Excellent interpersonal skills
• The ability to remain calm under pressure

Experience

Essential

• Experience of reception or public facing work

Desirable

• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Towcester Medical Centre

Address

Link Way

Towcester

Northamptonshire

NN12 6HH

Employer's website

https://www.towcestermedicalcentre.co.uk/ (Opens in a new tab)