RECEPTIONIST

Leonardo Hotels UK & Ireland; Swindon; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel group in Swindon is looking for a Receptionist to provide exceptional service to guests. You'll be responsible for welcoming guests, handling check-in/check-out, and ensuring a smooth experience during their stay. The ideal candidate will have strong organizational skills and a friendly demeanor, contributing to a warm team environment. This position includes multiple benefits and opportunities for career development.

Benefits

Special rates on hotel rooms

Recognition scheme with vouchers

Meals at work

Talent referral scheme

Access to Pension Scheme

Ongoing training programs

Qualifications

• Passionate about providing excellent guest service.
• Eager to contribute new ideas and improve processes.
• Ability to use knowledge for local recommendations.

Responsibilities

• Welcome guests and provide warm service.
• Manage check-in and check-out processes.
• Coordinate with team for smooth guest experiences.

Skills

Warm personality

Organizational skills

Dependability

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo. As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, and you’ll be an ambassador for the hotel as the first person our guests meet. You’ll organise all aspects of the check-in and check-out processes and offer guests the real 5-star treatment at our hotel.

Responsibilities

• Welcome guests at reception and provide warm, courteous service.
• Manage check-in and check-out processes and handle guest inquiries.
• Coordinate with team to ensure a smooth guest experience and 5-star service.

Ideal Receptionist Qualities

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your knowledge to offer guidance and local recommendations for a great stay in the city.
• Have top-notch organisational skills.
• Be dependable and a reassuring influence for guests.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals at work.
• Talent referral scheme with a bonus for referring a friend.
• Regular celebrations and events, including Thank You Week and Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Why join us?

We look after our colleagues as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Our GROWonline learning portal supports your development, with regular coaching and training from your manager. Weekly Learning Bites, Come Join Us Guest Care training, and Wellness webinars help your progress. With support on tap, top-notch training and clear progression you’ll be on track for a brilliant future in Hospitality.

About Leonardo Hotels

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and we are a fast-growing hotel group with plans for major expansion in coming years. We emphasise personality in our team and recruit for characteristics that align with our values: Consistent, Friendly, Genuine, Positive and Willing.

About Leonardo Hotel Swindon

A 5-minute walk from the town centre's pedestrianised shopping precinct, this simple, modern hotel is 0.8 miles from Swindon Arts Centre. The rooms feature free Wi-Fi, flat-screen TVs, and tea/coffee facilities, as well as work desks and a pillow menu. There is a casual restaurant serving an international menu and a bar with big-screen sports. Other amenities include a business centre and 7 meeting rooms. Parking is available for a fee.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland and have a long history since opening our first hotel in Ireland in 1993. With approximately 4,000 employees and multiple brands, we are a dynamic, innovative, and fast-growing company.

As an employer we emphasise career development and recruit our operations team members for personality—how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. Every team member is valued and respected. We offer a fun and friendly working environment with opportunities to participate in activities such as summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. We also offer employee benefits, including discounts on overnight stays and performance-based rewards via the Leo Points system.