Receptionist

Rodericks Dental; Oldham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A dental practice in Oldham is looking for a Receptionist to provide exceptional patient service both in person and over the phone. Responsibilities include managing appointments, understanding treatment options, and liaising with dental laboratories. The ideal candidate should have strong customer service skills, be driven to contribute to the practice's success, and possess strong IT skills. Tiered pay and various benefits are offered based on experience.

Benefits

Tiered salary based on experience

Retail discounts

Annual leave increases

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to engage and build rapport with patients.
• Passion for understanding dental treatment options.
• Driven to help the practice succeed.

Responsibilities

• Provide exceptional patient service in-person and over the phone.
• Manage appointment diary effectively.
• Complete relevant forms for NHS and private schemes.

Skills

High-level customer service

Building rapport

Knowledge of dental treatment options

Structured and organized work

Comfortable with practice KPIs

IT skills and SOE software

Attention to detail

Team player

Job description

Overview

Receptionist role at Uppermill Dental, Oldham. Hours: 29 hours per week. Benefits: Tiered salary based on experience and skills; retail discounts; annual leave increases with service; extra day of annual leave for your Birthday; comprehensive training; refer a friend scheme.

Responsibilities

• Provide an exceptional patient journey both in person and on the phone; be the first point of contact; welcome patients and ensure they have a great experience.
• Work with the team to manage the diary and maximise appointment capacity.
• Understand the full range of NHS and Private treatment options available within the practice.
• Complete relevant forms for NHS and private schemes within the specified timescales.
• Take payments and chase outstanding patient debt.
• Liaise with dental laboratories, supply companies and other organisations.

Key Skills and Experience

• Ability to easily build rapport and deliver high-level customer service.
• Passionate about building knowledge of treatment options within the dental sector; become an expert on what the practice offers.
• Driven to contribute to the success of the practice by seizing opportunities.
• Follow processes and work in a structured and organised way.
• Comfortable working to practice KPIs (call answer rate, data capture, rebooking).
• IT skills with the ability to learn SOE software.
• Positive, resilient, and composed with strong attention to detail; excellent team player.

Benefits

• Tiered salary based on experience and skills.
• Retail discounts and deals through our easy-to-use app.
• Annual leave increases with length of service; extra day of annual leave for your Birthday.
• Comprehensive training (including online and in-person courses).
• Refer a friend scheme.