Receptionist

Bupa UK; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A health provider in Newbury is seeking a Weekend Receptionist to act as the first point of contact at their care home. Responsibilities include managing enquiries, providing support to visitors, and assisting with administrative tasks. The ideal candidate will have prior experience in a reception role, excellent customer service skills, and a caring attitude. This permanent position offers a pay rate of £12.80 - £13.80 per hour, and includes benefits such as free healthcare access and 28 days holiday.

Benefits

Free meal on every shift

28 days holiday

Healthcare access

Wagestream

Interest-free travel loan

Long service rewards

Discounts at gyms

Qualifications

• Previously worked as a receptionist with strong customer service experience.
• Demonstrated ability to handle a varied workload.

Responsibilities

• Act as the first point of contact for all visitors.
• Manage new enquiries and provide advice both face-to-face and over the phone.
• Conduct show-arounds of the care home.
• Support administrative tasks like paperwork and filing.

Skills

Excellent customer service

Organisational skills

Friendly and approachable

Ability to build relationships

Caring attitude

Job description

Job Title

Weekend Receptionist – The Donnington Care Home, Wantage Road, Donnington, Newbury RG14 3BE.

Job Details

• CQC rating: Good
• Carehome.co.uk rating: 9.9 / 10
• Pay: £12.80 - £13.80 per hour
• Contract: Permanent, 23 hours per week
• Hours: 8am to 4pm, Saturday and Sunday

About the Home

The Donnington is a round‑the‑clock care home offering nursing, residential, convalescence, respite, palliative care and support for adults with Parkinson’s. Residents can stay from a week to longer, with a dedicated respite room that can be booked up to six months in advance. The converted Victorian house provides light, airy lounges, en‑suite bedrooms, on‑site therapies and a range of activities such as art classes, musical recitals and summer fetes. A chef prepares a nutritionally balanced, home‑cooked menu.

Key Responsibilities

• Act as the first point of contact for all visitors.
• Manage new enquiries.
• Provide advice and support face‑to‑face and over the phone.
• Conduct show‑arounds of the care home.
• Support the Home Manager and Administrator with clerical duties, such as maintaining paperwork and filing.
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

Key Skills / Qualifications

Previously worked as a receptionist with excellent customer service experience. Friendly, approachable, organised and able to build strong relationships with residents, families and internal teams. Demonstrates a caring attitude and the ability to handle a varied workload.

Benefits

• My Healthcare – free 24/7 access to support, remote GP appointments, physiotherapy and mental health support.
• Annual allowance (≈ £350) redeemable against a menu of Bupa products.
• Wagestream – early access to up to 40% of earned wages.
• 28 days holiday.
• Additional sick pay scheme for frontline teams.
• Long service rewards (ecards, extra holidays, money).
• Free meal on every shift.
• Interest‑free annual travel loan for public transport season tickets.
• Bupa pension plans – details available on career site.
• Parental leave – adoption, birth parents and co‑parents; details on career site.
• Menopause Plan – empowers women to seek advice and treatment.
• Access to discounts at gyms and fitness facilities across the UK.

Why Bupa?

Bupa is a health insurer and provider focused on customers, with a purpose of helping people live longer, healthier, happier lives. We promote diversity and inclusion, encouraging applications from diverse backgrounds. We are a Level 2 Disability Confident Employer and offer reasonable adjustments during recruitment.

Additional Information

• This role is not at or above RQF Level 3 and is not included under the UK’s Points‑Based Immigration System for sponsorship.

Job Area: Care Home – Facilities & Home Support.

Time Type: Full time.