Receptionist

Total Facilities Recruitment Limited; Lower Swanwick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a receptionist to provide exceptional front-of-house service in Southampton. Key duties include welcoming visitors, managing communications, and ensuring a well-presented reception area. Ideal candidates will have previous customer-facing experience in a similar environment and excellent communication skills. Salary ranges from £14 to £16 per hour depending on experience.

Qualifications

• Preferred experience in hotels, corporate, airlines, or marketing/event environments.
• Friendly and professional personality is essential.
• Well presented with appropriate business attire.

Responsibilities

• Welcome visitors and direct them appropriately.
• Answer phone calls and emails promptly and professionally.
• Manage the reception and helpdesk inbox.

Skills

Customer-facing experience

Excellent communication skills

Enthusiastic service delivery

Job description

Overview

We are currently looking for a receptionist to work on our client’s site within Southampton, front of house, ensuring all tenants and visitors receive a 5* service.

The position is based on the ground floor, ensuring incoming visitors are seen to and assisted, emails and phone calls are answered and dealt with, and any additional queries from visitors are handled. There are also administrative duties involved.

Responsibilities

• Deliver a five-star service by welcoming visitors and directing them accordingly.
• Answer phone calls and emails promptly and professionally.
• Manage the reception and helpdesk inbox.
• Deal with queries from occupiers or workers.
• Sign in visitors and provide directions as needed.
• Report relevant information and issues to the Front of House Manager and designated Facilities Management team.
• Ensure the front of house area is immaculately presented; replenish stock in kitchens and keep areas tidy.

Requirements / Qualifications

• Customer-facing experience in hotels, corporate, airlines, or marketing/event environments is preferred.
• Enthusiastic about delivering a high level of service at all times.
• Friendly, professional, bubbly personality.
• Extremely well presented (dress code: black/navy suit with matching blazer, white shirt, black court shoes; tie for male).
• Excellent communication skills to interact with high-profile clients.

Details

Salary: £14ph - £16ph

Hours: 8am-5pm or 7am-4pm, Monday to Friday

Note: DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED