Receptionist

Rock Court Surgery; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local healthcare practice in Liverpool is looking for a full-time Reception/Care Navigation team member. This role requires strong communication skills and the ability to work both independently and as part of a team. Responsibilities include managing appointment systems, assisting patients, and supporting clinical staff. Candidates should possess excellent interpersonal skills, be motivated, and have experience in public-facing roles. A flexible attitude toward working hours is also essential, with training provided for all necessary tasks.

Qualifications

• Experience of working with the general public.
• Required to handle sensitive situations with empathy.
• Able to follow policy and procedure diligently.

Responsibilities

• Maintain and monitor appointment systems effectively.
• Manage patient queries in a timely manner.
• Support clinical staff with general tasks.

Skills

Excellent communication skills

Ability to work as a team member

Problem solving skills

Effective time management

Education

GCSE level or equivalent

Job description

Rock Court Surgery has an opportunity for a full time member of staff within our Reception/Care Navigation team. Experience of General Practice is desirable but not essential as training will be given. We are looking for 30-32 hours per week, Monday to Friday, within the hours of 12:30 - 18:30 and Thursday being 12:30-8pm.

Main duties of the job

Maintaining and monitoring the Practice appointment system.

Care navigation at front desk, telephone and online requestsfor appointments.

Answer incoming phone calls, transferring calls or dealingwith the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests frompatients, team members and external agencies

Photocopy documentation as required

Input data into the patients healthcare records asnecessary

Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks asrequested

About us

Rock Court Surgery has 2 senior partners, 5 salaried GPs, 1ANP, 1Practice nurse, 1 Nurse associate, 1 HCA and 7 reception/admin teammembers. Our Practice list size is approximately 5600.

The practice is part of the iGPc Primary Care Network whichincludes 7 other Practices. As part of the PCN, we have access to Pharmacists(prescribing and non-prescribing), pharmacy technicians, care co-ordinators,social prescribers, paramedics and First Contact Physiotherapists.

We believe ourselves to be a very welcoming and enjoyableplace to work and we look forward to welcoming a new member of the team.

Job responsibilities

To be responsible for undertaking a wide range of reception/carenavigation duties and the provision of general support to the multidisciplinaryteam. Duties can include but are not limited to, greeting and directingpatients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required. To act as thecentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multidisciplinaryteam members and external agencies such as secondary care and community serviceproviders

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills written and oral
• Effective time management Planning and Organising
• Ability to work as a team member and autonomously
• Good interpersonal skills Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Experience of administrative duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.