Receptionist

The Sele Medical Practice; Hexham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in Hexham is looking for a friendly and conscientious individual to join their reception team. The candidate should have excellent communication and IT skills, preferably with knowledge of EMISweb. Responsibilities include welcoming patients, handling enquiries, and managing prescription requests. The role requires flexibility in working hours, predominantly covering Monday to Friday. Previous experience in a public-facing role and ability to work under pressure are essential. This position offers a supportive team environment.

Qualifications

• Previous experience of dealing with the general public.
• Ability to work under pressure.
• Previous experience of working in a team environment.

Responsibilities

• Welcome and direct patients.
• Deal with patient enquiries face to face and on the telephone.
• Handle requests for repeat prescriptions under supervision.
• Accept and test patient specimens as appropriate.

Skills

Excellent communication skills

IT skills

Team player

Ability to cope with stressful situations

Education

GCSE English and mathematics or equivalent

IT qualification or relevant experience

Job description

We are seeking someone friendly, conscientious and enthusiastic to join our professional reception team.

Flexibility is required to cover sickness and other absences.

We work from purpose built modern premises adjacent to Hexham General Hospital.

The ideal candidate will have an empathetic manner, excellent communication and IT skills with a preferred working knowledge of EMISweb, particularly regarding medication.

The regular hours (20 hours) and days for this post will be agreed with the successful applicant, but there will be a need for cover Monday to Friday, between 8 am and 6.30pm.

Main duties of the job

The main duties and responsibilities are:

To welcome and direct patients

Deal with patient enquiries face to face and on the telephone, including registrations

Deal with requests for repeat prescriptions and other medication requests under the supervision of a GP

Accept and test patient specimens as appropriate

About us

Sele Medical Practice is an average sized practice of just under 6000 patients with 6 GPs, two practice nurses, a healthcare assistant and a full complement of reception and administrative staff.

Job responsibilities

• Receive and direct patients
• Deal with general patient enquiries face to face and on the telephone as part of the reception team
• Deal with requests for repeat prescriptions and other medication request under the supervision of the general practitioner
• Accepting and testing patient specimens as appropriate
• Organising new patient records and adding data from paper records to patients computerised medical record under the strict supervision of the general practitioner
• Adding new data to patients computerised medical record under the strict supervision of the general practitioner
• Photocopying, filing and other administrative duties as required
• Any other ad hoc duties as requested by the Partners, Business Manager, or Head Receptionist

Person Specification

Qualifications

• GCSE English and mathematics or equivalent
• IT qualification or relevant experience
• Ability to work under pressure
• Previous experience of dealing with the general public
• Previous experience of working in a team environment

Knowledge and Skills

• Able to deal with telephone enquiries and to communicate at all levels.
• Abide by confidentiality issues.
• Ability to multitask.
• Awareness of surroundings and of colleagues workloads.
• Ability to cope with stressful situations.
• Knowledge of data protection.
• Be an active member of our training programme.
• Quality patient care.
• An interest in the NHS and a desire to deliver a good service.
• Team player.
• Good sense of humour.
• Pleasant.
• Adaptable.
• Able to work under pressure.
• Previous experience of a clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.