Receptionist

Radisson Hotel and Conference Centre London Heathrow - Rooms; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group in Greater London seeks a Receptionist to join their dynamic team. This role requires flexibility and a positive attitude to ensure guest satisfaction throughout their journey. Responsibilities include delivering exceptional service, supporting the front office operations, and creating memorable experiences for guests. Candidates should be passionate about service and team-oriented. Opportunities for growth and development are plentiful, making this a fantastic career choice in hospitality.

Benefits

Special rates for team and families

Individual development plan

Complimentary meal on duty

28 days holiday for full-time members

Access to leisure facilities

Qualifications

• Experience in a similar position is beneficial but not essential.
• Flexibility and a positive, Yes I Can! attitude required.
• Passionate about creating extraordinary service.

Responsibilities

• Ensure all aspects of the guest journey and experience are delivered to the highest level.
• Work proactively to ensure guest satisfaction.
• Assist in the smooth running of the front office department.

Skills

Flexibility

Problem-solving

Communication skills

Teamwork

Attention to detail

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!

What We Offer Our Receptionist

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Receptionist Role

• Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualities We Are Looking For In Our Receptionist

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!