Receptionist

Royal Mail Group; Crawley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major delivery and logistics company in Crawley is seeking a part-time Receptionist. You will be the first point of contact for visitors, manage calls, and perform administrative tasks. The ideal candidate has customer service experience and is proficient with MS Office. This role offers flexibility in attendance and requires first aid training or willingness to train. Join a trusted company committed to inclusion and diversity.

Qualifications

• First aid trained/SIA licence or a willingness to undertake training.
• Previous receptionist and customer facing experience.
• Experienced in MS Office and email systems.

Responsibilities

• Greet and manage all visitors.
• Operate and manage the telephone system.
• Perform general administrative tasks.

Skills

First aid trained/SIA licence

Previous receptionist and customer facing experience

Experienced in MS Office and email systems

Excellent telephone manner and customer service skills

Team player with a flexible approach

Flexible with attendance

Reliable and detail-oriented

Strong time management skills

Job description

Overview

Job reference number 330450

Receptionist

£12.21 per hour, 22.5 days annual leave plus bank holidays

Part time, Permanent

Gatwick Mail Centre, James Watt Way, Crawley, RH10 9AA

Key Responsibilities

• Greet and manage all visitors, ensuring a warm and professional welcome.
• Operate and manage the telephone system, redirecting calls as needed.
• Perform general administrative tasks including photocopying, typing, and ordering stationery.
• Control access to secure areas and manage security passes.
• Coordinate meeting room bookings, conference arrangements, and buffet orders.
• Maintain and update local telephone directories and signing-in procedures.
• Act as a key contact point for customer liaison and fault reporting.

Attendance and working hours

Attendance - 12:00 - 17:00, Monday to Friday. A degree of flexibility with your attendance is needed. During periods of annual leave, you will be required to cover the reception duties 08:00 - 17:00.

Skills and experience

• First aid trained/SIA licence or a willingness to undertake training (essential)
• Previous receptionist and customer facing experience
• Experienced in MS Office and email systems
• Excellent telephone manner and customer service skills
• A team player with a flexible and enthusiastic approach
• Flexibility with attendance and able to cover duties (08:00 - 17:00) during annual leave periods
• Reliable, hardworking, and detail-oriented.
• Strong time management and prioritisation skills.

Closing Date

Sunday 28th September. Please note, this advert may close early if the appropriate number of applications has been reached.

About Us

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1700 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service. It\'s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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