RECEPTIONIST

Leonardo Hotels UK & Ireland; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Edinburgh is looking for a friendly and organised Receptionist to join their team. The ideal candidate will be the first point of contact for guests, handling check-ins and check-outs while providing exceptional service and local guidance. This role offers access to various employee benefits and a strong focus on hospitality training and career development.

Benefits

Special rates on hotel rooms

Company recognition scheme

Meals at work

Talent referral bonuses

Access to pension and wellbeing support

Ongoing training and progression

Qualifications

• Passion for providing exceptional service.
• Ability to assist guests with inquiries and needs.
• Dependable and courteous demeanor.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Coordinate guest needs and provide local recommendations.
• Maintain an organised front desk during peak times.

Skills

Organisational skills

Customer service

Local knowledge

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, acting as an ambassador for the hotel and the first point of contact for guests. You’ll organise all aspects of the check-in and check-out processes while delivering the real 5-star treatment.

Responsibilities

• Greet guests warmly and assist with check-in and check-out while providing exceptional service.
• Coordinate guest needs and be a helpful point of contact for local guidance and recommendations.
• Maintain an organised front desk and ensure smooth operations during peak times.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals at work.
• Talent referral scheme with bonuses for recommending colleagues.
• Regular events and celebrations, including Thank You Week and annual Employee Awards Celebration.
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training with clear progression paths.

Ideal Receptionist

• Be yourself and bring passion to make a difference.
• Be courteous to guests and colleagues at all times.
• Offer guidance and local recommendations for a great stay.
• Demonstrate top-notch organisational skills.
• Be dependable and a reassuring influence for guests.

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. Our GROWonline learning portal supports your development, with regular coaching and training from your manager, plus Wellness webinars and other programs to help you progress in hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland and continue to grow. We recruit for personality and interaction with others, guided by our values: Consistent, Friendly, Genuine, Positive and Willing.

About Leonardo Royal Hotel Edinburgh

Leonardo Royal Hotel Edinburgh is centrally located, close to Edinburgh Castle, Holyrood Park and the International Conference Centre. It’s easy to reach from Waverley and local transport links.

About Leonardo Hotels

Leonardo Hotels aims to be the first choice for genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel. We have more than 50 hotels in the UK & Ireland and offer career development with a focus on personality and customer interaction. We value and respect every team member and celebrate with activities such as summer barbecues, Christmas parties and other staff events. We also offer generous employee benefits, including substantial hotel discounts and Leo Points rewards.