Receptionist

Sanctuary Group; Canterbury; On-site; GBP 11,000; Part time

Job summary

A leading care home provider in Canterbury seeks a Receptionist to join their team. The role involves delivering exceptional customer service and completing administrative tasks. Applicants should possess excellent people skills and strong IT experience, with a particular focus on customer service in a care-home environment. This position offers training, support, and various benefits to enhance job satisfaction.

Benefits

Occupational sick pay after 12 months

Confidential 24/7 employee advice service

Cycle to Work scheme

20 days annual leave plus bank holidays

Complimentary meals during long shifts

Qualifications

• Strong IT experience required, including Word, Excel, and Outlook.
• Experience in a customer service setting is essential.
• Ability to deliver high-quality customer service in a care-home environment.

Responsibilities

• Interact with relatives, residents, and visitors.
• Handle administrative tasks while delivering exceptional customer service.

Skills

Excellent people skills

Strong IT experience (Word, Excel, Outlook)

Proven customer service experience

Job description

Overview

Meadow View Residential Care Home, Blackthorn Road, Hersden, Canterbury, Kent, CT3 4GB

Role: Receptionist

Hours: 14 hours per week

Salary: £12.85 per hour

Department: Health and Social Care (Administrative Staff) | Operation: Sanctuary Care

Requisition: 226237

Job Reference: 226237

Closing Date:

Are you our next Receptionist? Here’s more about the role:

Responsibilities

In this role you will be a key part of the team, whether you’re advising customers and dealing with their queries or tackling administrative tasks. You will interact with relatives, residents and visitors and deliver exceptional customer service while performing strong administrative duties.

For this wide-ranging customer service and administrative role we’re looking for you to utilise your excellent people skills along with strong IT experience, including Word, Excel and Outlook. A positive and helpful approach with experience in a customer service setting is also essential.

As Receptionist in our Care Home you will interact with relatives, residents and visitors. Strong administrative skills are required but it’s just as important to us that you’re focused on delivering exceptional customer service and are a caring, enthusiastic and self-motivated person, who is interested in working in a growing and progressive organisation.

We hope you feel you could be our next team member.

Qualifications and Requirements

No additional formal qualifications are listed in the provided content beyond general IT and customer service experience. Candidates should have:

• Excellent people skills
• Strong IT experience (Word, Excel, Outlook)
• Proven customer service experience
• Ability to deliver high-quality customer service in a care-home environment

Benefits and Why Sanctuary Care

We invest in our people to enrich the lives of residents and staff. Sanctuary Care offers extensive training and opportunities for promotion and daily job satisfaction for Meadow View staff.

We provide a package that includes support for:

• Your Mind and Body
• Occupational sick pay after 12 months of service (for those on contracted hours and subject to qualifying period)
• Confidential 24/7 employee advice service (medical and legal)
• Wellbeing resources through employee platforms including Aviva Digicare
• Cycle to Work scheme

Your Financial Wellbeing

• Additional compensation for overtime
• Financial wellbeing support including access to affordable loans via Salary Finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Contributory pension plan
• Life assurance
• Parental leave schemes (Adoption, Maternity, Paternity and Shared)

Your Job

• 20 days annual leave plus bank holidays (pro rata)
• Complimentary meals during long shifts
• Growth and internal career opportunities
• Inclusive staff networks (e.g., Parent Network and Disability Network)
• Loyalty recognition for 12 months’ service
• CQC/CI Inspection bonus (subject to qualifying criteria)

Other

We might receive many applications and reserve the right to withdraw this advertisement at any time. Applications should be submitted promptly. If applying internally, use your internal careers account.

Inclusion is a core value. Sanctuary is committed to being a diverse and inclusive employer. We welcome applications from diverse backgrounds to support this mission and will make adjustments throughout the application process in line with our Disability Confident status.