Receptionist

Hawthorn Medical Centre; Bradford-on-Avon; On-site; GBP 24,000; Full time

Job summary

A healthcare provider in Bradford-on-Avon is seeking a Receptionist to join their friendly reception team. The ideal candidate will have excellent customer service and communication skills, handling patient enquiries both in person and electronically. A full UK driving license is necessary, and flexibility in working hours is required. This is a permanent full-time role with a competitive salary and benefits including NHS pension and holidays.

Benefits

Membership to the NHS Pension Scheme

Social events

20 days holiday plus bank holidays

Qualifications

• Proven experience in a customer-facing role.
• Confidentiality and discretion essential.
• Flexible and adaptable approach required.

Responsibilities

• Handle patient enquiries in person, on the phone, and electronically.
• Work across Practice sites.
• Cover evening shifts as required.

Skills

Customer service

Communication

Organizational skills

IT literacy

Attention to detail

Job description

Overview

We are a large, forward thinking practice providing high quality care for over 19,000 patients. We are seeking a Receptionist to join our friendly and motivated reception team.

If you enjoy working in a busy, caring environment and have proven experience in a customer facing role, you may be the person we are looking for to join our fantastic team of clinical and non-clinical staff.

Responsibilities

The reception team handle a high volume of patient enquiries, both in person, on the phone and electronically. You will be required to work across our Practice sites, so a full UK driving license is needed.

Qualifications

Excellent customer service, communication and organisational skills are required. Confidentiality is key to the role which requires honesty, discretion, and a flexible and adaptable approach. A good standard of IT literacy is required together with attention to detail. Experience of working in a health care setting is desirable but not essential as you will have a full induction programme and on-going training provided.

This is a permanent, full time role working Monday to Friday. Core hours are from 08.00 am to 08.00 pm, so as a team flexibility is required to cover these shifts.

Benefits

• Membership to the NHS Pension Scheme
• Social events
• 20 days holiday plus bank holidays

Salary and hours

Annual salary: £23,875/37.5 hours a week. Immediate start available.

How to apply

To apply please send your CV with a full covering letter via email to our HR Co-ordinator, Sue Bishop – [e-mail]

Closing date is Friday 26 September 2025. Previous applicants need not apply.