Receptionist

NHS; Bolton; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare provider in Bolton is seeking a friendly Receptionist/Administrative Assistant to support their busy GP Surgery team. This full-time role involves assisting patients, managing appointments, and providing administrative support. Ideal candidates will have reception experience and GCSE qualifications in Maths and English. The role offers training opportunities and a supportive team environment.

Benefits

Training and development opportunities

Supportive team environment

Open-door policy for communication

Qualifications

• Reception/Admin experience is essential.
• General practice experience is desirable.
• Candidates must have strong communication and organizational skills.

Responsibilities

• Welcoming and assisting patients both in person and over the telephone.
• Booking, amending, and cancelling appointments.
• Processing repeat prescriptions and managing patient enquiries.

Skills

Reception/Admin experience

Communication skills

Organizational skills

Empathy

Confidentiality

Education

GCSE Maths & English

Job description

Job Summary

We are seeking a friendly, reliable, and efficient Receptionist/Administrative Assistant to join our busy GP Surgery team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

This is a full-time position of 37.5 hours per week, with the following working pattern:

• Monday: 13:00 18:30

• Tuesday: 08:00 18:30

• Wednesday: 13:00 18:30

• Thursday: 13:00 18:30

• Friday: 08:00 18:30

Please only apply if you are able to work these fixed working hours.

Main Duties of the Job

We are seeking a friendly and efficient Receptionist to join our busy GP Surgery team. The main duties include:

• Welcoming and assisting patients both in person and over the telephone

• Booking, amending, and cancelling appointments using clinical systems

• Managing patient enquiries with professionalism, empathy, and strict confidentiality

• Processing repeat prescriptions, test results, and medical documentation

• Providing administrative support to clinicians and the wider practice team

• Supporting the practice in meeting QOF and BQC KPI requirements

• Referring patients to the appropriate services or specialties as needed

About Us

Alastair Ross Medical Practice is a well-established GP surgery located within Breightmet Health Centre, a modern, purpose-built facility. Our multidisciplinary team includes four General Practitioners, one Advanced Nurse Practitioner, a Healthcare Assistant, and a Practice Nurse, all dedicated to delivering safe, patient-centred, high‑quality care to our community. We pride ourselves on offering a welcoming and supportive environment for both patients and staff.

What We Have to Offer

• Training and development opportunities to help you grow in your role

• A supportive and friendly team environment where collaboration is encouraged

• An open‑door policy, promoting transparency, communication, and easy access to support from colleagues and management

Job Responsibilities

• Greeting patients and visitors in a courteous and professional manner

• Answering telephone calls and managing appointment bookings

• Processing prescriptions, referrals, clinical letters, and samples

• Ensuring the reception area is tidy, organised, and welcoming

• Working as part of a team to support the smooth running of the practice

• Ensuring the delivery of safe, high‑quality care to all patients

• Managing the amalgamation and processing of new patient records

• Following all practice policies and procedures

• Completing administrative tasks, including scanning, filing, and data entry

• Liaising with clinicians, patients, and external healthcare professionals

• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

Person Specification

Qualifications

Essential

• GCSE Maths & English

Desirable

• General practice experience

Experience

Essential

• Reception/Admin experience

Desirable

• GP receptionist experience desirable

Employer Details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

Employer's Website

https://www.alastairross.nhs.uk/ (Opens in a new tab)