Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community mental health organization in Bolton is seeking a Receptionist to provide vital support to the Community Mental Health Team. Responsibilities include managing patient appointments, greeting service users, and ensuring efficient reception processes. The ideal candidate will have strong communication skills and a flexible approach to working hours. Join a supportive environment dedicated to improving mental health services.

Qualifications

• Previous experience in a reception or administrative role.
• Ability to manage calls and queries effectively.
• Flexibility in working hours.

Responsibilities

• Be the first point of contact for all visitors and callers.
• Book patient appointments.
• Ensure cleanliness of the reception area.

Skills

Excellent communication

Ability to stay calm in difficult situations

Job description

Overview

The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

Responsibilities

• Be the first point of contact for all visitors and callers to the unit. Managing all calls and queries appropriately in a professional manner and re-directing as appropriate.
• Booking of patient appointments.
• Ensure a clean and tidy environment is maintained within reception area.
• Be an excellent communicator and ability to always remain calm in difficult situations.
• Reception service opening hours are 9:00 am - 5:00 pm, Monday to Friday. A flexible approach to working is essential.

About the organization

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the worlds most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.