Reception Team Member

Lighthouse Hotel Management; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Edinburgh is seeking a Reception Team Member to provide exceptional guest service. In this role, you will welcome guests, manage requests, and ensure seamless experiences. Ideal candidates will have strong communication and organizational skills while being friendly and adaptable in a fast-paced environment. Join a vibrant team and enjoy competitive pay and growth opportunities within the company. Apply now to be part of an exciting journey in hospitality!

Benefits

Competitive salary

24/7 access to an online GP

Extensive training and development programs

Employee discounts on hotel stays and dining

Diverse and inclusive work environment

Employee recognition programs

Qualifications

• Desirable previous experience in a similar role.
• Additional language proficiency is a bonus.
• Ability to work varying shifts, including weekends and holidays.

Responsibilities

• Provide outstanding customer service at the reception desk.
• Greet guests warmly and anticipate their needs.
• Handle guest requests and complaints efficiently.
• Collaborate with housekeeping, concierge, and reservations.

Skills

Excellent communication skills in English

Problem-solving skills

Strong organizational skills

Multitasking ability

Experience in customer service

Tools

Hotel management systems

Job description

We have a fantastic new vacancy for a Reception Team Member at Courtyard by Marriott Edinburgh West.

Courtyard by Marriott Edinburgh West is a 160 bedroom hotel which is situated on the leafy Heriot-Watt University campus, with a state‑of‑the‑art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description

As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.

Responsibilities

• Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
• Guest Engagement: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
• Problem Solving: With a keen eye for detail and exceptional problem‑solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast‑paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP.
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel’s success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.