Reception Team Leader

Warner Hotels; Studley CP; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel group is seeking a Reception Team Leader to oversee both reception and nights teams, ensuring a seamless guest experience. Responsibilities include preparing guest information for check-ins, maximizing sales, and leading a team effectively during peak times. Ideal candidates should have experience in a busy reception role and strong communication skills. Competitive part-time hours offered.

Benefits

20% discount for you, family & friends

Free use of gym and leisure facilities

Potential live-in available

Qualifications

• Inspirational leader who drives their team to deliver a great guest experience.
• Ability to instil confidence in the team to actively sell extra experiences.
• Effectively lead, motivate, and engage your team in high demand.

Responsibilities

• Oversee reception and nights teams to ensure an effortless guest journey.
• Prepare all guest information prior to check-in and departure.
• Maximize sales by providing information and advice on hotel experiences.

Skills

Experience of overseeing a busy reception desk

Effective communicator

Ability to create a growth environment

Job description

Overview

Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.

Salary £16217.55

Is this your next job? Read the full description below to find out, and do not hesitate to make an application.

Part Time 24 hours 3 days

Who are we?

We have a fantastic opportunity for a Reception Team Leader at Warner Hotels.

The Benefits Of Working With Us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Potential live-in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.

What will I be doing?

Overseeing both reception and nights teams, you will lead a team of up to 20 to ensure that our guest journey is effortless from beginning to end. This includes making sure all guest information is prepared prior to check in and departure, but also to maximise sales throughout their stay and beyond by provide informative and advice on the hotels experiences from Afternoon Tea to Gin Tasting. Whilst also allowing our guests to talk in confidence with you and book their next break.

What are we looking for?

• An inspirational leader who drives their team to deliver a great guest experience.
• Someone who can instil confidence in the team to actively sell extra experiences prior to the guests stay.
• An individual with the ability to effectively lead, motivate and engage your team, even in times of high demand.

What skills do I need?

• Experience of overseeing a busy reception desk.
• Can create an environment where the team are able to grow and develop.
• Effective communicator with the ability to clearly articulate ideas

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]