Reception/Support - Emergency Department - QEH

Lewisham & Greenwich NHS Trust; Woolwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Woolwich is seeking an administrative support role in the Emergency Department. This position involves acting as an ambassador for the Directorate, managing relationships with staff and the public, and ensuring the Trust meets performance targets. Candidates should demonstrate strong communication skills and a commitment to Equity, Diversity, and Inclusion initiatives.

Qualifications

• Experience in a customer-facing role.
• Ability to manage multiple tasks efficiently.
• Demonstrated commitment to Equality, Diversity & Inclusion.

Responsibilities

• Act as an ambassador for the Directorate during contacts.
• Maintain effective relationships internally and externally.
• Manage workload independently with timely outputs.
• Exercise initiative in responding to requests for information.
• Contribute to ensuring Trust meets performance targets.

Skills

Strong communication skills

Proactive problem-solving

Ability to work independently

Empathy and understanding

Job description

To be part of an administrative support team who provide a high quality and professional administration service for the Emergency Department. (ED) Promoting a polite, empathetic and efficient Emergency Service to members of the public, their relatives, Trust Staff, GPs and other organisations both face to face and via the telephone. To be proactive and work to ensure the Trust meets all targets relating to the ED.

Roles

Receptionist, Ward clerk, Administrative support worker, Data administrator

Main duties of the job

In all roles the job holder is expected to:

• Act as an 'ambassador' for the Directorate in terms of telephone and in person contacts and as a friendly and competent point of access to the Trust for outside organisations.
• To maintain effective working relationships at all levels, internal and external to the Trust working collaboratively with colleagues to ensure that administrative resources are used flexibly to meet demand, including providing assistance in times of particular pressure in any area.
• To manage own workload acting independently maintaining timely and accurate outputs for all requested work.
• To exercise initiative in responding to requests for information/action, including referral to appropriate senior staff.
• To regularly work unsupervised and, on these occasions, make any necessary decisions to ensure the above service needs are maintained.
• To contribute to the work of ED to ensure the Trust meets all performance targets relating to the ED.
• To return to work in the event of a major incident and undertake any tasks as required by the ED controller.
• Improve representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
• Widening access (anchor institution) and employability.
• Improving the experience of staff with disability.
• Improving the EDI literacy and confidence of trust staff through training and development.
• Making equalities mainstream.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best, and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivating a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations.