Reception Manager – SevenRooms Pro, VIP Guest Focus

Chotto Matte - Manchester; Manchester; On-site; GBP 38,000 - 45,000; Full time

Job summary

A renowned dining establishment in Manchester is seeking a Reception Manager to lead the front-of-house host team. The ideal candidate will have exceptional leadership and communication skills, with a minimum of 2 years experience in a similar role. Responsibilities include overseeing reservations, ensuring a professional guest welcome, and collaborating with marketing teams for events. Industry experience with platforms like SevenRooms and OpenTable is essential. Competitive salary up to £45,000 offered with growth opportunities in a vibrant dining environment.

Qualifications

• At least 2 years’ experience in a similar high-volume reception/host management role.
• Experience using SevenRooms and OpenTable is essential.
• Proven experience managing and developing a front-of-house team.
• Strong organisational skills with the ability to remain calm under pressure.
• Excellent communication and guest service skills.

Responsibilities

• Lead and manage the Reception and Host team.
• Ensure all guests are welcomed with warmth and professionalism.
• Oversee and manage all reservations using SevenRooms and OpenTable.
• Coordinate guest flow across the venue.
• Build strong relationships with regular guests and VIPs.
• Provide on-the-job training and development to your team.

Skills

Leadership

Guest service

Communication

Organisational skills

Tools

SevenRooms

OpenTable

Job description

A renowned dining establishment in Manchester is seeking a Reception Manager to lead the front-of-house host team. The ideal candidate will have exceptional leadership and communication skills, with a minimum of 2 years experience in a similar role. Responsibilities include overseeing reservations, ensuring a professional guest welcome, and collaborating with marketing teams for events. Industry experience with platforms like SevenRooms and OpenTable is essential. Competitive salary up to £45,000 offered with growth opportunities in a vibrant dining environment.