Reception Manager – Luxury 4 Star Hotel

Trades Workforce Solutions; Broadway; On-site; GBP 34,000 - 38,000; Full time

Job summary

A prestigious 4-star hotel in Broadway is seeking a Reception Manager to lead its front-of-house team. The ideal candidate will have experience in a hospitality setting and a strong focus on guest satisfaction. This role involves managing the reception team, overseeing front desk operations, and ensuring an exceptional experience for all guests. The position offers competitive compensation, career development opportunities, and temporary live-in accommodation for six months.

Benefits

Career development opportunities

Service charge

Free meals on duty

Discounts on F&B

Temporary live-in accommodation

Qualifications

• Experience in a hotel or hospitality environment as a manager.
• Strong understanding of guest service expectations.
• Ability to conduct training and manage team performance.

Responsibilities

• Lead the reception team and manage their development.
• Ensure an exceptional guest experience.
• Oversee front desk operations and maintain service standards.

Skills

Leadership

Guest service

Team collaboration

Proficiency in Opera

Training abilities

Tools

Opera

Outlook

Word

Job description

You’ll be wondering what’s in it for you as the Reception Manager…

• £34,320 per annum plus £3,000 service charge
• Temporary live in accommodation available for 6 months (£250 per month)
• Wonderful career development opportunities
• Discounts on F&B, spa treatments & products and stays across the group
• Free meals on duty

Responsibilities as the Reception Manager…

• Leading the well-being and development of the reception team, conducting appraisals and providing training while managing rotas.
• Attending key meetings, including HOD, BEO, and Finance meetings, and staying informed on monthly revenue budgets and targets.
• Ensuring an exceptional guest experience by delivering highly personalised service, ensuring the comfort and satisfaction of all guests.
• Work collaboratively with the team, building strong relationships and providing flexible support to address any issues or queries.
• Overseeing front desk operations with proficiency in systems such as Opera, Outlook, Word, and email, ensuring smooth and efficient service.

This Reception Manager position offers the chance to lead a front-of-house team in a prestigious 4-star hotel, renowned for its excellence in guest service. It’s an ideal opportunity for someone eager to progress in a dynamic and supportive environment.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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