Reception Manager: Lead Front Office & Guest Experience

PPHE Hotel Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Greater London is seeking a dedicated Reception Manager to ensure the highest guest satisfaction by leading the front office team. This role involves assisting the Front Office Manager and requires excellent knowledge of hotel operations, alongside leadership skills. The ideal candidate will manage guest experiences and maintain high service standards. This position comes with competitive salary and numerous benefits including discounted hotel rates and wellness days.

Benefits

Competitive salary

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Wellness days

Annual Staff parties

Pension plan

Award-winning training

Qualifications

• Excellent detailed knowledge of Front Office operations.
• Previous experience as a Duty Manager or Reception Manager.
• Proficient with Microsoft Office and Opera software.

Responsibilities

• Assist the Front Office Manager with all duties.
• Lead and motivate the reception team.
• Ensure guest needs are met satisfactorily.

Skills

Front Office operations knowledge

Leadership and motivational skills

Proficient in Microsoft Office

Knowledge of Opera software

Customer service focus

Job description

A leading hotel group in Greater London is seeking a dedicated Reception Manager to ensure the highest guest satisfaction by leading the front office team. This role involves assisting the Front Office Manager and requires excellent knowledge of hotel operations, alongside leadership skills. The ideal candidate will manage guest experiences and maintain high service standards. This position comes with competitive salary and numerous benefits including discounted hotel rates and wellness days.