Reception Manager - Basildon

LGH - Holiday Inn; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality organization in Basildon seeks an experienced Reception Manager to oversee daily operations at the front desk. You will ensure outstanding customer service, monitor guest satisfaction, and manage staff training. Ideal candidates should possess strong leadership and communication skills, with at least 2 years of experience in a similar role within a hotel environment. This exciting opportunity includes a supportive work environment and various employee benefits.

Benefits

Employee discounts on room rates

Access to IHG employee room benefits

Shopping discounts

Free legal & money advice

Counseling sessions

Free meals on duty

Free parking

Qualifications

• At least 2 years of experience in a similar role within a hotel environment.
• Strong leadership skills with a proven ability to manage and motivate a team.
• Excellent communication skills and ability to build strong relationships with guests and colleagues.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experience with hotel management systems, such as PMS and reservation systems.

Responsibilities

• Manage the daily operations of the reception desk, ensuring outstanding customer service.
• Monitor and ensure achievement of key performance indicators, such as guest satisfaction.
• Train, coach, and motivate reception staff for exceptional guest service.
• Develop and maintain strong relationships with guests and hotel departments.
• Ensure the reservations system is accurate and efficiently managed.

Skills

Leadership

Communication

Customer Service

Problem-solving

Analytical Skills

Job description

Reception Manager - Basildon

Reception Manager Holiday Inn Basildon Check out the hotel on our virtual tour! *The Opportunity*

Are you a highly motivated and experienced individual ready to make a difference? We're looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.

What You’ll Do

• Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
• Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
• Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
• Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
• Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
• Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.

Why Join Us

• Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• At least 2 years of experience in a similar role within a hotel environment
• Strong leadership skills with a proven ability to manage and motivate a team
• Excellent communication skills and ability to build strong relationships with guests and colleagues
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience with hotel management systems, such as PMS and reservation systems
• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
• A positive attitude and a commitment to delivering excellent customer service
• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

T&Cs apply).

The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests.

With 148 comfortable bedrooms available, guests can enjoy a delightful stay.

The hotel offers a range of dining options to cater to all tastes.

We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.

The hotel features an open lobby, a conference centre, and a picturesque lakeside garden.

It is conveniently located just a 10-minute drive from the M25 and close to Basildon station.

Direct trains to Fenchurch Street station in London take only 35 minutes1.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.

Join our dynamic team and be a part of shaping the future of the UK hospitality industry.