Reception Manager

The Landmark London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Landmark London is seeking a passionate Reception Manager to join their Front Office Department. This role emphasizes delivering exceptional service and managing a dedicated team, with a focus on creating memorable moments for guests. The position offers competitive benefits and opportunities for professional growth.

Benefits

28 paid holidays increasing with service

Free meals

Pension with company contributions

50% discount in all our restaurants

Additional discounts on hotel stays and Spa

Season ticket loan

Employee Assistance Programme

Qualifications

• Previous experience in a similar role is preferred.
• Ability to deliver five-star service.
• Strong communication skills.

Responsibilities

• Ensure excellent guest experiences and build positive relationships.
• Supervise and support the Front Office team.
• Assist in operational tasks and manage guest inquiries.

Skills

Positive attitude

Teamwork

Customer service

Education

Relevant hospitality management qualifications

Job description

The Landmark London is looking for a passionate Reception Manager to join our Front Office Department on a permanent basis. If you want to be part of an energetic and fun team that works hard and plays hard, we invite you to apply.

Located opposite Marylebone train and tube station, and within walking distance of Baker Street and Edgware Road Stations, we value positivity and a supportive environment. We offer tailored development plans, apprenticeships, and world-class management development programmes.

Some of the excellent benefits for our Reception Manager include:

• 28 paid holidays increasing with service
• Free meals
• Pension with company contributions
• 50% discount in all our restaurants
• Additional discounts on hotel stays and Spa
• Season ticket loan
• Recommend a Friend incentive
• 24/7 online GP, mental health support, and virtual wellbeing
• Bike to work scheme
• Uniforms provided and laundered free of charge
• Apprentice programmes
• Educational sponsorship for specialist subjects
• Opportunities to join taskforces focusing on business, community, and environment
• Employee Assistance Programme
• Recognition schemes and social events including gala dinners

We are eager to find a dedicated Reception Manager to help us deliver memorable moments and five-star service to our guests and team.