Reception Manager

Caprice Restaurants; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in London seeks a dedicated Reception Manager to oversee the front-of-house team, manage reservations, and ensure exceptional service. Ideal candidates will have proven experience in a similar role, strong leadership qualities, and the ability to maintain high service standards. The position offers competitive benefits including generous discounts and opportunities for progression.

Benefits

Generous discount on dining across the Group

28 days holiday plus up to 5 extra days

Recommend a friend bonus scheme

Long service awards and staff recognition

Qualifications

• Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.

Responsibilities

• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Supervise and mentor reception staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving skills

Ability to work in a fast-paced environment

Tools

Open Table

Seven Rooms

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

London Competitive

Apply

Sexy Fish, located in the heart of Mayfair, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi, sashimi, tempura, and robata. The bar is known for offering the world\'s largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the team won the Best International Restaurant Bar at TOTC 2022.

We are currently seeking a dedicated and accomplished Reception Manager to lead our front-of-house team. As the Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our fabulous restaurant.

Key Responsibilities

• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Open Table and/or Seven Rooms experience.
• Supervise and mentor reception staff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Reception Manager or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and administrative tasks.

Benefits

• Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group
• Unrivalled opportunities for progression across the Group
• 28 days holiday, increasing with length of service up to 5 extra days
• Recommend a friend scheme with great bonuses per individual referral
• Reward programmes, long service awards, and staff recognition and incentives

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

Apply