Reception Manager

Malmaison Belfast; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Brighton seeks a Reception Manager to provide excellent service and manage a small team. This role involves ensuring guests have a memorable experience and maintaining high service standards. The ideal candidate will have experience in hotel reception and be familiar with the Opera reservations system. This position offers a permanent contract with opportunities for internal development within the company.

Qualifications

• Experience working in a hotel reception required.
• Ability to manage a small team and perform Duty Manager responsibilities.

Responsibilities

• Be the face of our hotel and ensure guests have a memorable experience.
• Manage a small team within the property and perform Duty Manager duties.
• Set the tone for guests' visits and ensure high standards.

Skills

High standards of service

Team management

Customer service

Tools

Opera reservations system

Job description

Overview

Reception Manager, Malmaison

Competitive Salary, Full time

Permanent Contract

Brighton

Be the face of our hotel, g et paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

As Reception Manager you and your team are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Responsibilities

• Be the face of our hotel and ensure guests have a memorable experience with high standards of service.


• You and your team are the first and last people guests see; you set the tone for the visit and ensure everything has gone above and beyond before they leave.


• Manage a small team within the property and assume some Duty Manager responsibilities throughout the week.

Qualifications

• Experience working in a Hotel Reception.


• Ideally experience with the Opera reservations system.


• Ability to manage a small team and perform Duty Manager responsibilities.

We create memories that the guest will never forget. This could be the next step for you into a Senior HOD position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.