Reception Health Navigator Maternity Cover

Pembroke Medical Group; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Torquay is seeking a Reception Health Navigator to serve as a first point of contact for patients, handling appointments and enquiries with professionalism. This role offers the opportunity for training in a dynamic environment and requires strong communication skills. Experience in a medical or office setting is beneficial but not required.

Qualifications

• Previous experience in a relevant environment preferred but training will be provided.
• Ability to handle patient enquiries courteously and professionally.

Responsibilities

• Organise and book clinician appointments efficiently.
• Handle patient enquiries both over the phone and face to face.
• Provide accurate test results to patients.

Skills

Customer service

Communication

Education

Experience in an office environment or GP Practice

Tools

Emis Web computer system

Job description

Reception Health Navigator Maternity Cover

To provide patients with a polite, helpful and efficient first point of contact. Take responsibility of organising and booking clinicians telephone and procedure appointments in a competent manner. Ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales. To ensure that enquiries from patients are efficiently and courteously handled in the highest possible professional basis. To report to the Reception Team Lead as necessary.

Main duties of the job

Making and altering appointments for our patients using Emis Web computer system.

Sorting outpatient enquiries on the telephone and face to face

Giving out prescriptions to patients and liaising with the prescribing team with any prescription queries

Filing of letters and results in patient notes

Entering results data on the computer

Giving test results to patients ensuring accuracy

Giving general advice to patients

Liaising with hospitals and other members of the primary health care team and outside agencies

Arranging hospital transport

Registering new patients, temporary and immediately necessary

Processing samples and completing forms/labels ready to go off to the laboratory

Taking payments for medical examinations, private consultations, letters and medical reports

Transferring calls to different departments

Photocopying

Training: Resuscitation and other online training

About us

We are a large, dynamic, forward thinking practice with a growing population based over two sites one in Paignton/Torquay in South Devon. With over 100 staff including 26 GP\'s, a large team of Nurses, Admin and Reception Teams.

Job responsibilities

MAIN RESPONSIBILITIES:

Making and altering appointments for our patients using Emis Web computer system

Sorting outpatient enquiries on the telephone and face to face

Giving out prescriptions to patients and liaising with the prescribing team with any prescription queries

Filing of letters and results in patient notes

Entering results data on the computer

Giving test results to patients ensuring accuracy

Giving general advice to patients

Liaising with hospitals and other members of the primary health care team and outside agencies

Arranging hospital transport

Registering new patients, temporary and immediately necessary

Processing samples and completing forms/labels ready to go off to the laboratory

Taking payments for medical examinations, private consultations, letters and medical reports

Transferring calls to different departments

Photocopying

Observe if clinics are running late and advise patients waiting and offer apologies

Training: Resuscitation and other adhoc training

Online Training: Data Security/Confidentiality (Information Governance), Fire Safety/ Health and Safety, Equality & Diversity, Manual Handling

This job description is not exhaustive and may be adjusted periodically. You will also be expected to carry out any reasonable duties, which may be requested from time to time

Person Specification

Experience

• Experience not necessary as training will be given

Qualifications

• Previous experience in an office environment or GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.