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A public sector agency is seeking a Real Time Officer to manage real-time staffing and call traffic within their Customer Service Centre. The role involves collaborating with managers, monitoring call volumes, and ensuring service level targets are met. Strong IT skills and the ability to act promptly in response to staffing needs are essential. This position offers a supportive environment for professional development.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
The Real Time Officer is accountable for ensuring that the Customer Service Centre (CSC) have the right people with the right skills, in the right place at the right time to achieve agreed service levels.
The CSC sits at the heart of our operations here in the Valuation Office Agency. The CSC is the first point of contact for our customers, and you will play a crucial role leading our colleagues to support our customer’s needs and upholding the agency’s reputation.
For an insight into working for The Customer service Centre within the VOA, please visit https://youtu.be/CAPxCn3yF0Q.